Loan Collections Specialist at Money in Minutes

We are seeking a motivated and professional Loan Collections Agent to join our third-party recovery team supporting clients in the UK. In this role, you will be responsible for engaging with customers to negotiate repayment solutions, ensuring compliance with regulations, and providing excellent customer service throughout the collections process.

Responsibilities:

• Contact customers regarding overdue accounts through outbound and inbound calls.
• Demonstrate active listening and empathy while negotiating realistic repayment arrangements.
• Follow established collections processes in line with client and regulatory requirements.
• Maintain accurate and detailed records of all customer interactions.
• Escalate unresolved cases in line with company policies.
• Work closely with the recovery team to meet and exceed performance targets.

Requirements:

• Proven experience in loan collections, debt recovery, or customer service within financial services.
• Strong verbal communication skills with fluent English and clear enunciation.
• Excellent active listening skills with the ability to handle sensitive conversations professionally.
• Understanding of collections and recovery processes, ideally with exposure to UK or international standards.
• Resilient, target-driven, and able to manage challenging conversations.
• Basic proficiency with Microsoft Office and CRM tools.
• Candidates must reside on the island or in close proximity 

What We Offer:

• Competitive compensation package.
• Performance-based incentives.
• Opportunity to work with international clients in the financial services sector.
• Professional development and growth within a supportive team.