Lead, Learning and Development at The Concept Group

Job Summary

• The Learning and Development Lead, in line with the Human Resources Department strategy, is in charge of developing all soft skill trainings including career development activities, identifying skill gaps by performing training needs analysis and creating training intervention programs to fill these.
• He/she will be required to be strategic rather than reactive, assessing the skills and knowledge within the organisation and determining what training is needed to grow and retain these skills.

Duties and Responsibilities

• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Coordinate implementation of learning and development plans against agreed timelines, budget and reporting against agreed performance measures.
• Propose and review the unit’s policies and processes and provide recommendations for continuous improvement.
• Lead, manage and ensure high performance within the L&D team in line with management principles.
• Plan, manage and be accountable for the learning and development unit’s budget.
• Manage the implementation of the L&D unit plans and strategies by maximizing internal resources and contracting with external partners when required.
• Perform training needs analysis in conjunction with line managers, identify skill gaps and create training interventions programs.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.
• Design annual training calendar ensuring full completion within targeted timescales.
• Design induction programs for new hires, conduct orientation sessions and arrange on-the-job trainings where necessary.
• Monitoring and evaluation of both structured and informal methods used for staff trainings; making continuous improvements in the approach, process and methods as appropriate.
• Keep track of employee performance before and after training interventions.
• Establish systems to produce regular reports on learning and development metrics.
• Develop effective new hire induction program (NHIP) and monitor the delivery of same.
• Design and evaluate training and performance interventions (pre and post training assessment).
• Analyze quality and appraisal data to identify training needs.
• Track post training effectiveness, by observations and appraisal data; and participants performance after training to ensure effectiveness of training.
• Conduct one on one coaching for employee as required.
• Identifying and liaising with external entities if necessary, to meet all training needs.
• Ensure availability of materials needed for in-house training and that statutory training requirements are met.
• Maintain historical training data, publish weekly/monthly reports to line manager/stake holders.
• Any other duties consistent with the role as specified by the line manager.

Requirements

• Candidates should possess a Degree in Human Resource Management, Industrial Relations, Business Administration or a related field.
• Minimum of 4 years’ experience in Learning and Development, Organizational Development
• Professional Certification/membership will be an added advantage.
• Good understanding of industry laws and regulations.
• A drive to reach service goals.
• Excellent organizational and leadership skills.