Key Account Manager at Renda Limited

Job Summary

• We are looking for a Key Account Manager to oversee post-sales relationships with high-value B2B customers and ensure seamless service delivery. 
• This role is responsible for maximizing account value through retention strategies, upselling relevant services, and ensuring customer satisfaction across all touchpoints. 
• The ideal candidate is relationship-driven, detail-oriented, and thrives in fast-paced, service-led environments.

Key Responsibilities
Account Management & Client Success:

• Serve as the primary relationship manager for top-tier B2B accounts, ensuring regular touchpoints and long-term engagement.
• Understand each client's business goals and recommend appropriate SCALE service bundles tailored to their needs.
• Monitor client account health and performance to identify churn risks or gaps in service delivery.

Service Coordination:

• Collaborate with internal teams (operations, logistics, repairs, insurance, etc.) to ensure timely and efficient service fulfillment.
• Ensure strict adherence to Service Level Agreements (SLAs) and act promptly on service escalations.

Performance & Growth:

• Conduct quarterly business reviews (QBRs) to assess ROI, review KPIs, and align on future needs.
• Identify upsell and cross-sell opportunities such as insurance, CNG conversion, or expanded service coverage.
• Track and analyze customer data to uncover trends, preferences, and new revenue opportunities.

Reporting & Feedback:

• Provide regular insights to internal teams on customer needs, product feedback, and growth opportunities.
• Maintain accurate records of account activities and performance metrics using CRM tools.

Key Performance Indicators (KPIs)

• Client Satisfaction (CSAT, NPS)
• Revenue Per Account
• Account Churn Rate
• Upsell Conversion Rate
• SLA Adherence Rate

Key Qualifications & Requirements

• Bachelor’s Degree in Business, Account Management, or a related field.
• 3+ years of experience in account management, customer success, or B2B relationship management.
• Strong understanding of value-added logistics or mobility services.
• Proven track record in customer retention and revenue growth.
• Excellent interpersonal, negotiation, and communication skills.
• Proficiency in CRM and client engagement platforms.