Jobs at Renda Limited

Job Description

• We are looking for an Enterprise Sales Manager to drive customer acquisition and revenue growth within our enterprise segment.
• This role will be responsible for developing scalable sales strategies, managing a robust sales pipeline, and closing high-value deals that align with scale’s value proposition.
• The ideal candidate is a strategic thinker with a strong background in B2B or enterprise sales and experience selling value-driven services.

Key Responsibilities
Sales Strategy & Execution:

• Design and implement a comprehensive enterprise sales playbook tailored to SCALE’s product offerings.
• Develop strategic go-to-market plans, pricing models, and positioning tailored to fleet operators, logistics providers, and aggregators.
• Identify and engage key decision-makers and C-level stakeholders within target organizations.

Pipeline Management:

• Build, manage, and convert a qualified pipeline of enterprise leads across relevant sectors.
• Deliver persuasive presentations, product demos, and proposals in response to RFQs/RFPs.
• Coordinate with internal teams (marketing, product, partnerships) to deliver a seamless customer journey.

Sales Optimization & Reporting:

• Leverage CRM and sales analytics tools to monitor sales performance and optimize conversion funnels.
• Provide accurate monthly and quarterly revenue forecasts to leadership.
• Continuously track market trends and competitor offerings to refine sales strategies.

Key Performance Indicators (KPIs)

• Enterprise revenue growth.
• Lead-to-close ratio.
• Average deal size.
• Sales cycle duration.
• Client retention rate.

Key Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in enterprise or B2B sales, preferably in mobility, logistics, or tech-enabled services.
• Proven track record of closing large deals and exceeding revenue targets.
• Strong understanding of sales funnels, strategic account management, and value-based selling.
• Proficiency in CRM platforms and sales analytics tools.
• Excellent negotiation, communication, and stakeholder management skills.

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Job Description

• We are looking for a Customer Service/Experience Lead to champion the end-to-end customer experience and support functions for SCALE.
• This role will oversee service channels, drive customer satisfaction, lead support agents, and implement strategies that enhance retention and loyalty.

Key Responsibilities
Customer Service Management:

• Lead the customer service function across phone, email, and in-app support channels.
• Ensure timely, professional, and empathetic responses to customer inquiries.
• Monitor team performance and coach agents to meet service level expectations.

Customer Journey & Experience Design:

• Map, evaluate, and enhance the customer journey for B2C and B2B users.
• Identify friction points and implement improvements for smoother onboarding and service experiences.
• Collaborate with product and operations teams to deliver customer-first solutions.

Escalations & Issue Resolution:

• Act as the point of escalation for unresolved or complex customer complaints.
• Maintain escalation logs and ensure SLA-compliant resolution timelines.
• Proactively identify and address recurring customer issues.

Engagement & Retention Initiatives:

• Develop initiatives to reduce churn and increase repeat service usage.
• Oversee feedback collection (surveys, interviews, app reviews) and convert insights into action plans.
• Drive customer loyalty through consistent value delivery and support excellence.

Reporting & Performance Tracking:

• Set and monitor KPIs such as CSAT, NPS, first response time, and resolution rate.
• Generate weekly and monthly reports with insights to inform strategy and leadership decisions.

Key Qualifications & Requirements

• Bachelor’s Degree in Business, Communications, or related discipline.
• 5 years of experience in customer service or customer experience roles, preferably in tech or logistics.
• Proven ability to lead and motivate a support team.
• Strong communication and conflict resolution skills.
• Experience with CRM and ticketing systems (e.g., Zendesk, Freshdesk, HubSpot).
• Data-driven mindset with the ability to analyze customer trends and drive improvements.
• Excellent negotiation, communication, and stakeholder management skills.

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Job Summary

• We are looking for a Key Account Manager to oversee post-sales relationships with high-value B2B customers and ensure seamless service delivery. 
• This role is responsible for maximizing account value through retention strategies, upselling relevant services, and ensuring customer satisfaction across all touchpoints. 
• The ideal candidate is relationship-driven, detail-oriented, and thrives in fast-paced, service-led environments.

Key Responsibilities
Account Management & Client Success:

• Serve as the primary relationship manager for top-tier B2B accounts, ensuring regular touchpoints and long-term engagement.
• Understand each client's business goals and recommend appropriate SCALE service bundles tailored to their needs.
• Monitor client account health and performance to identify churn risks or gaps in service delivery.

Service Coordination:

• Collaborate with internal teams (operations, logistics, repairs, insurance, etc.) to ensure timely and efficient service fulfillment.
• Ensure strict adherence to Service Level Agreements (SLAs) and act promptly on service escalations.

Performance & Growth:

• Conduct quarterly business reviews (QBRs) to assess ROI, review KPIs, and align on future needs.
• Identify upsell and cross-sell opportunities such as insurance, CNG conversion, or expanded service coverage.
• Track and analyze customer data to uncover trends, preferences, and new revenue opportunities.

Reporting & Feedback:

• Provide regular insights to internal teams on customer needs, product feedback, and growth opportunities.
• Maintain accurate records of account activities and performance metrics using CRM tools.

Key Performance Indicators (KPIs)

• Client Satisfaction (CSAT, NPS)
• Revenue Per Account
• Account Churn Rate
• Upsell Conversion Rate
• SLA Adherence Rate

Key Qualifications & Requirements

• Bachelor’s Degree in Business, Account Management, or a related field.
• 3+ years of experience in account management, customer success, or B2B relationship management.
• Strong understanding of value-added logistics or mobility services.
• Proven track record in customer retention and revenue growth.
• Excellent interpersonal, negotiation, and communication skills.
• Proficiency in CRM and client engagement platforms.