IT / Social Media Officer at Domino Stores Limited

Job Reponsibilities

• Configure and deploy new and refurbished workstations, laptops and peripheral equipment.
• Install, troubleshoot, repair, update and maintain workstations and laptops.
• Install, maintain, and troubleshoot printers/copiers as well as manage toner requests.
• Setup and support audio/visual equipment for presentations and trainings on and off site.
• Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware.
• Removal/disposal of non-functional equipment
• Proactively schedule software upgrades and patching.
• Assure that all software on Mulligan equipment is licensed and keep a record of licenses.
• Track license and support contracts to include notification of renewal timeframe to management
• Monitor the network to ensure network functionality and availability to all system users.
• Support existing/new server/s and administer access rights for all users in the office.
• Maintain local and server-based anti-virus software.
• In case of virus infection clean out affected equipment.
• Ensure the computer is set up prior to the new hire's start date and any related moves.
• Handle the relocation of computer equipment as a result of office or personnel changes.
• Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning.
• Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids.
• Test new equipment and applications and provide thorough feedback.
• And any other duty as may be assigned to you.
• Creating and implementing plans to develop our brand and attract Guests to the Hotel & Customers to the Restaurant.
• Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.
• Design and implement social media strategy to align with business goals.
• Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, and Instagram, adapting content to suit different channels.
• Create periodic social media campaigns to identify and engage prospective clients.
• Develop, launch and manage new campaigns that promote the organization’s brand.
• Generate, edit, publish and share engaging content at regular intervals (e.g. original text, photos, videos and newsletters).
• Analyses data to determine the reach of social media campaigns.
• Form key relationships with influencers across social media platforms.

Qualifications

• Bachelor's Degree or Higher in Information Technologies, or substantial working experience within relevant fields and have obtained and maintained relevant certificates
• Minimum of 3 years of relevant experience within the ICT technical field
• Effective written and oral communication with the ability to produce reports and present solutions
• Documented results related to the position’s responsibilities.

Skills:

• Excellent copywriting skills, Excellent Communication Skills, Social Media Marketing, Project & Campaign Management Skills, SEO, keyword Research and Google Analytics, Business Acumen, Content Creation, Social Media Marketing, Online Marketing Channels etc.
• Web design; Understanding of graphic design principles; User & Customer Experience; Industry & Market knowledge; Web optimization etc.
• Team player
• Practical / Technical skills
• Good attention to details
• Ability to multi-task.