IT Quality Assurance Officer at LAPO Microfinance Bank Limited

DUTIES & RESPONSIBILITIES

•  Develop and implement quality assurance (QA) frameworks, policies, and best practices for IT systems.
• Conduct functional, regression, and performance testing for software applications and banking platforms.
• Identify, document, and track software defects, ensuring timely resolution by the development team.
• Ensure compliance with IT security, regulatory, and banking industry standards.
• Work closely with developers, system administrators, and business teams to enhance system reliability.
• Automate testing processes using modern tools to improve efficiency and accuracy.
• Monitor IT system performance and suggest improvements to enhance user experience.
• Provide training on quality assurance best practices to IT teams.

KEY PERFORMANCE INDICATORS

•  Reduction in software defects and system downtimes.
• Speed and accuracy of defect detection and resolution.
• Compliance with security and regulatory standards.
• Efficiency of testing processes and automation adoption.
• User satisfaction with IT system performance.