Position Summary
- The Head of Operations – Travel will be responsible for overseeing the day-to-day operations of the travel business, ensuring operational efficiency, service excellence, regulatory compliance, profitability, and customer satisfaction.
- The role requires a seasoned travel professional with strong leadership, operational management, and industry expertise to drive performance across ticketing, visa processing, corporate travel, customer service, destination management, and supplier relations.
- The ideal candidate must possess a minimum of 8 years' experience in the travel and tourism industry, with at least 3 years in a leadership or managerial role within a travel management company, airline, destination management company, or related organization.
Key Responsibilities
Strategic Operations Management:
- Develop and implement operational strategies that align with the Company's business objectives and growth plans.
- Oversee all travel operations, ensuring efficiency, profitability, and exceptional service delivery.
- Establish operational policies, procedures, and service standards across all travel business units.
Travel Operations Oversight:
- Supervise airline ticketing, reservations, visa processing, hotel bookings, tours, holiday packages, destination services, and corporate travel operations.
- Ensure all travel transactions are processed accurately and within agreed service timelines.
- Monitor operational workflows to identify and eliminate inefficiencies.
Team Leadership and Performance Management:
- Lead, mentor, and manage the Travel Operations team.
- Establish performance targets and conduct regular performance reviews.
- Identify training needs and implement staff development initiatives.
- Foster a culture of accountability, professionalism, and customer-centricity.
Customer Experience Management:
- Ensure exceptional customer service standards across all customer touchpoints.
- Manage escalated customer complaints and operational issues.
- Develop initiatives to improve customer satisfaction and client retention.
Supplier and Vendor Management:
- Build and maintain strategic relationships with airlines, hotels, destination management companies, embassies, visa centres, tour operators, and other travel partners.
- Negotiate favorable commercial terms and service agreements.
- Monitor supplier performance and service quality.
Corporate Travel Management:
- Oversee the delivery of travel services to corporate clients.
- Ensure compliance with client travel policies and service-level agreements.
- Drive client retention and account growth initiatives.
Compliance and Risk Management:
- Ensure compliance with IATA regulations, immigration requirements, travel industry standards, and Company policies.
- Identify and mitigate operational, financial, and reputational risks.
- Ensure proper documentation, reporting, and audit readiness.
Financial and Budgetary Control:
- Monitor departmental budgets, operational costs, and profitability.
- Drive cost optimization initiatives without compromising service quality.
- Collaborate with Finance to improve operational controls and revenue assurance.
Reporting and Business Intelligence:
- Prepare and present operational reports, KPIs, and business performance analyses to Management.
- Monitor operational metrics and recommend corrective actions where necessary.
- Support strategic decision-making through operational insights and data analysis.
Key Performance Indicators (KPIs)
- Achievement of departmental revenue and profitability targets.
- Customer satisfaction score (minimum 90% target).
- Service delivery turnaround time.
- Client retention rate.
- Operational accuracy rate (ticketing, visa processing, bookings).
- Reduction in customer complaints and escalations.
- Team productivity and performance achievement.
- Compliance with operational policies and regulatory requirements.
- Supplier performance and contract optimization.
- Cost control and operational efficiency metrics.
- Staff training and development completion rate.
- Corporate client retention and account growth rate.
Qualifications and Experience
- Bachelor's Degree or HND in Tourism Management, Hospitality Management, Business Administration, Marketing, or a related discipline.
- Minimum of 8 years' experience in Travel and Tourism Operations, with at least 3 years in a supervisory or managerial capacity.
- Strong knowledge of airline ticketing, travel operations, visa processing, corporate travel management, destination management, and customer service.
- Working knowledge of GDS platforms such as Amadeus, Galileo, Sabre, or related systems.
- Professional certifications in Travel Management, Tourism, Project Management, or Operations Management will be an added advantage.
- Membership of relevant professional bodies will be an advantage.
Skills and Competencies:
- Strong leadership and people management skills.
- Excellent operational planning and execution abilities.
- Strong knowledge of travel industry operations and regulations.
- Exceptional customer service and stakeholder management skills.
- Strategic thinking and problem-solving capabilities.
- Financial management and budget control skills.
- Excellent communication and presentation skills.
- Strong negotiation and vendor management abilities.
- Data analysis and reporting expertise.
- Ability to work under pressure and manage multiple priorities.
What We Offer
- Competitive salary and executive-level benefits.
- Performance-based incentives.
- Career growth and leadership opportunities.
- Dynamic and professional work environment.
- Opportunity to shape and lead the operational strategy of a growing travel management company.
go to method of application »
Position Summary
- The Travel Consultant – Education will be responsible for advising prospective students on international study opportunities, managing student admissions and visa applications, coordinating educational travel arrangements, and ensuring a seamless student journey from application to destination.
- The ideal candidate must possess a minimum of 6 years of proven experience in the international education and foreign educational travel industry, with strong knowledge of admissions processes, student visa requirements, university applications, and international student mobility.
Key Responsibilities
Student Recruitment and Counseling:
- Provide professional counseling and guidance to prospective students seeking international education opportunities.
- Assess students' academic backgrounds, career goals, and financial capacity to recommend suitable study destinations and institutions.
- Advise students and parents on admission requirements, tuition fees, scholarships, accommodation, and post-study opportunities.
University Admissions Processing:
- Manage end-to-end student application processes for universities, colleges, and institutions abroad.
- Assist students in preparing admission documents, statements of purpose, recommendation letters, and supporting documentation.
- Liaise with partner institutions regarding admissions, offers, enrollment, and student placements.
- Track application progress and ensure timely submission of all required documents.
Student Visa Advisory and Processing:
- Guide students through visa application procedures and embassy requirements.
- Review and verify visa documentation to ensure compliance with immigration regulations.
- Prepare students for visa interviews and provide pre-departure support.
- Monitor visa application outcomes and provide updates to students and parents.
Educational Travel Coordination:
- Coordinate flight bookings, travel insurance, accommodation arrangements, airport transfers, and other travel-related services for students.
- Ensure students receive comprehensive travel information before departure.
- Manage group educational tours, university visits, and study abroad programs where applicable.
Business Development and Partnership Management:
- Build and maintain relationships with universities, colleges, educational agencies, embassies, and other stakeholders.
- Participate in educational fairs, seminars, webinars, and recruitment events.
- Identify opportunities to expand student recruitment channels and institutional partnerships.
Customer Relationship Management:
- Maintain regular communication with students and parents throughout the admission and travel process.
- Deliver exceptional customer service and address inquiries promptly.
- Ensure a high level of client satisfaction and referral generation.
Compliance and Documentation:
- Ensure compliance with university admission requirements, visa regulations, and company policies.
- Maintain accurate records of applications, admissions, visa submissions, and student communications.
- Safeguard confidential student information and documentation.
Reporting and Administration:
- Prepare weekly and monthly reports on student applications, admissions, visas, and conversions.
- Maintain accurate CRM and student management records.
- Monitor and report key performance metrics to Management.
Key Performance Indicators (KPIs)
- Student enrollment conversion rate.
- Number of successful admissions secured monthly and annually.
- Student visa approval rate.
- Revenue generated from education consulting services.
- Number of new student enrollments achieved.
- Customer satisfaction and parent feedback scores.
- Application processing accuracy rate.
- Institutional partnership growth.
- Response time to student inquiries.
- Student retention and referral rate.
- Pre-departure compliance completion rate.
- Achievement of monthly and annual recruitment targets.
Qualifications and Experience
- Bachelor's Degree or HND qualification in Education, International Relations, Tourism Management, Business Administration, Marketing, or a related discipline.
- Minimum of 6 years of experience in International Education Consulting, Student Recruitment, Study Abroad Services, or Educational Travel Management.
- Proven experience processing admissions and student visas for destinations such as the United Kingdom, Canada, United States, Australia, Ireland, Europe, and the UAE.
- Strong understanding of international education systems, admission procedures, and immigration requirements.
- Existing relationships with international institutions and recruitment partners will be an added advantage.
- Professional certifications in International Education Counseling or Student Recruitment will be an advantage.
Skills and Competencies:
- Strong student counseling and advisory skills.
- Extensive knowledge of international admissions and visa processes.
- Excellent communication and presentation skills.
- Relationship management and stakeholder engagement abilities.
- Strong sales and conversion capabilities.
- Attention to detail and documentation accuracy.
- Problem-solving and critical-thinking skills.
- Ability to work under pressure and meet application deadlines.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office, CRM systems, and student application platforms.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for international exposure and professional development.
- Career advancement opportunities within a growing education and travel business.
- A professional and collaborative work environment.
- Access to leading global education partners and institutions.
Gmail
Yahoomail