IT Officer at International NGO Safety Organisation (INSO)

Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.

INSO provides daily support to more than 1,000 NGOs operating in 16 of the world’s most insecure countries.

INSO is headquartered in The Hague, Netherlands- the international city of peace and justice.

INSO Nigeria, Lake Chad Basin

INSO Lake Chad Basin began in April 2016 with the establishment of an office in Maiduguri, Nigeria.  The Maiduguri field office is supported by a country office in Abuja, and the platform currently supports 130+ partners (70+ in Nigeria alone). By providing analysis and advice on the dynamic security environment, we are assisting NGO partners to stay and deliver aid to people who are displaced and in need. Working with INSO in Nigeria and the Lake Chad basin region is a unique opportunity to directly enable NGOs to do their job safely.

Job Summary

The purpose of this position is to ensure the IT and Internet needs of all INSO staff are efficiently met. The IT Officer also supports for basic administration management, such as procurement and purchases of IT related items.

The IT Officer position is a highly rewarding role, offering a unique opportunity to work in a close-knit team giving support in relation to the provision of safety services to the NGO community.

Major Responsibilities:

• Conception, preparation and implementation of the office IT set-up, under the supervision of the Logistic Officer.
• Ensure all INSO users have access to all relevant licensed software, including antivirus, office, GIS software.
• Assess the security threat to INSO IT systems and ensure it is appropriately mitigated.
• Ensure that emails and key electronic files are backed up once a month.
• Ensure INSO Internet maximum performance
• Organise, schedule upgrade and maintenance of all office laptop, phones and equipment’s
• Assist in developing policy (dos and don’ts) of office device usage including phones, laptops and printers
• Perform routine PC/laptop maintenance and update for performance efficiency
• Initiate process improvements to better answer user demand
• Provide orientation and guidance to users on how to operate new software and computer equipment’s
• Maintain records/logs of repairs, fixes and maintenance schedule
• Identify computer or network equipment shortages and notify the logistics and procurement officer
• Provide professional support in all IT related Task 

Mandatory Requirements:

• Bachelor’s degree or equivalent experience in Information Systems, computer sciences or a relevant discipline.
• 3 years of IT work experience, preferably with an NGO
• Displayed capacity to understand the work and nature of NGOs will be considered as an asset.
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Good general IT knowledge (network set-ups, hardware, trouble shooting)
• Ability to think creatively in terms of tool and process development
• Be systematic, proactive, innovative, self-motivated and detail oriented.
• Fluency in English (working language) with good writing capacities

Preferred Characteristics:

• 3 years’ work experience in INGO as an IT officer.
• In depth understanding of diverse computer systems and networks

Key Personal Competencies

• A good listener
• A good communicator
• Ability to Prioritize and work with less supervision
• Team player 
• Excellent interpersonal skills
• Time management skills