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  • Posted: Mar 3, 2023
    Deadline: Mar 15, 2023
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    Victory Travels and Tours Limited is an IATA-accredited Travel Management Company (TMC). Our close to three decades of requisite industry experience and solid network base allow us to provide a seamless and memorable travel experience for our clients.
    Read more about this company

     

    I.T Personnel

    Job Description

    • Tier 1 IT support delivery
    • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
    • Inventory maintenance
    • Log all support Issues
    • Build rapport and elicit problem details from help desk customers.
    • Prioritize and schedule problems.
    • Escalate problems (when required) to the appropriately experienced technician.
    • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    • Apply diagnostic utilities to aid in troubleshooting.
    • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
    • Identify and learn appropriate software and hardware used and supported by the organization.
    • Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware.
    • Install and monitor anti-virus software.
    • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
    • Test fixes to ensure the problem has been adequately resolved.
    • Perform post-resolution follow-ups to help requests.
    • Develop help sheets and frequently asked question lists for end users.

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@victorytravels-ng.com using the position as subject of email.

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