Technical Support Officer at Techdroid Integrated Services

Job Summary:

We are seeking a knowledgeable, detailed, and proactive Technical Support Officer to manage and support the day-to-day IT/technical operations of our organization. The ideal candidate will maintain hardware, software, training, and network systems; provide technical support to staff and customers; ensure data security; and keep technology operations running smoothly across departments while maintaining a high level of information security.

Key Responsibilities:

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain the organization’s IT infrastructure, including servers, internet, and email systems.
• Provide first-line support to staff and customers on hardware and software-related issues.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• On-site installation, set-up, support, and delivery of hardware and software to the client
• Respond to and log calls, escalating calls as required with key support vendors and clients
• Maintain records/logs of repairs and fixes, and maintenance schedule.
• Provide one-on-one training when required
• Ensure security of data, network access, and backup systems.
• Set up new user accounts and profiles, and address password issues.
• Manage software licenses and updates, and ensure compliance with IT policies.
• Recommend and implement improvements to IT systems and processes.
• Liaise with IT vendors and service providers to ensure timely support and maintenance.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2-3 years of experience in a similar IT support or systems administration role.
• Strong understanding of computer systems, mobile devices, operating systems (Windows/Mac), and networks (LAN/WAN).
• Experience with troubleshooting hardware, software, and network issues.
• Familiarity with Microsoft 365, Google Workspace, antivirus, and backup solutions.
• Knowledge of basic cybersecurity practices and data protection principles.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Experience with ERPs or business management systems.
• Basic knowledge of web and server administration.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are an added advantage.
• Professional fluency in English is essential, both written and spoken.
• Successful candidate MUST be available to resume immediately.

We expect applications and CVs to come from applicants living in any of these areas in Lagos: Ikeja, Oshodi, Ilupeju, Anthony, Dopemu, Agege, Maryland, and Ojota axis.