Human Resources Officer at Naji Realties

Job Description

• The HR Officer is responsible for managing all human resource functions within the hospitality organization, including recruitment, employee relations, performance management, compliance, training, and HR administration.
• The role ensures that staffing, culture, and policies support excellent guest service delivery and operational efficiency.

Key Responsibilities

• Develop and implement recruitment strategies for hotel and hospitality roles.
• Manage end-to-end recruitment process (job postings, screening, interviews, onboarding).
• Ensure timely staffing of operational roles (front desk, housekeeping, kitchen, F&B, maintenance, etc.).
• Maintain updated job descriptions for all positions.
• Serve as a point of contact for employee concerns and grievances.
• Foster a positive workplace culture aligned with hospitality service standards.
• Mediate workplace conflicts and ensure fair resolution.
• Promote employee engagement initiatives.
• Coordinate performance appraisal processes.
• Support department heads in setting KPIs aligned with service excellence.
• Identify performance gaps and recommend improvement strategies.
• Identify training needs specific to hospitality (customer service, compliance, safety).
• Organize onboarding and orientation programs.
• Implement continuous training programs to enhance service delivery.
• Maintain employee records and HR database.
• Manage attendance, leave, payroll coordination, and benefits administration.
• Prepare HR reports and workforce analytics.
• Ensure compliance with labor laws and hospitality regulations.
• Develop and update HR policies and employee handbook.
• Monitor adherence to workplace safety, health, and industry standards.
• Assist in salary benchmarking within the hospitality industry.
• Administer benefits and incentives programs.
• Support payroll processing and compensation reviews.

Qualifications & Requirements

• Bachelor’s Degree in Human Resources, Business Administration, Law, or related field.
• 2–5 years HR experience (hospitality experience preferred).
• Knowledge of labor laws and employment regulations.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, service-oriented environment.
• Proficiency in HR software and Microsoft Office.