Human Resources Business Partner at Pivotage Consulting

JOB SUMMARY:

We are seeking a dynamic and versatile HR Business Partner to lead our client management and verification unit. The ideal candidate will possess a strong background in HR operations, strategic thinking, data analysis, and Verifications. As the lead point of contact for clients, you will play a pivotal role in ensuring client satisfaction, driving operational efficiency, and fostering strategic growth.

Responsibilities:

• Lead team to achieve 100% unit target by overseeing all unit activities and team management.
• Act as unit’s chief culture officer, ensuring strict adherence to laid down rules on culture and performance.
• Mentor and train team members to nurture their growth and development.
• Develop and implement efficient frameworks for each client engagement with defined timelines, task delegation and monitoring.
• Define unit goals and devise frameworks to guide team members toward successful outcomes.
• Set performance metrics (KPIs) for team members and continuously monitor their achievements.
• Prepare and deliver compelling pitches and presentations to potential clients.
• Develop a robust clients’ prospect list and define likely services to peach.
• Prepare personalized proposal for each client/ prospect
• Utilize data analysis to extract insights, enhance operational efficiency, and identify strategic growth opportunities.
• Maintain meticulous records of verification documents, employee details, feedback reports, and fee disbursements receipts.
• Ensure OneDrive folder labelling is accurate and up to date at every point in time.
• Build/ update database of verification personnel in all institutions for process efficiency.
• Drive business development initiatives to meet financial targets, including market research for new opportunities.
• Approach prospects with the aim to turn them into clients. Document the process.
• Oversee day-to-day unit activities, ensuring seamless operations and task execution through people management and task ownership.
• Foster relationships with academic institutions to streamline verification processes.
• Monthly review of the Standard Operating Procedures (SOPs) for update and upgrade.
• Strict adherence to SOPs and JDs always.
• Follow-up with the Accounts unit on timely invoice issuance and monitor payment receipts.
• Meet Clients expectations and deliver within stipulated timelines
• Maintain a 100% client satisfaction rate and prevent client loss due to operational or strategic issues.
• Task is considered incomplete until payment is received.

Qualifications:

• A minimum of 4-6 years’ post NYSC experience in Human Resources Management.
• A good first degree in any discipline
• MBA/ Relevant Masters’ degree will be an advantage
• HR certification required e.g., CIPM, SPHRi
• Knowledge and practical experience in Staff verifications, Training, Business Development, Performance ManagementLead team to achieve 100% unit target by overseeing all unit activities and team management.
• Vast knowledge of Nigerian Labour Law
• Verification Laws and Processes
• Experience with Performance management
• Vast knowledge of verification systems across academic institutions
• Excellent in people management and employee engagement.
• Demonstrated ability to understand training needs and development programs
• Experienced in problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in project management and MS Office Tools; Excel & Word