Human Resource Officer at Global Village Healthcare Initiative for Africa (GHIV Africa)

Job Summary:

• The HR Responsible role is responsible for delivering end-to-end human resource management services that support the unique dynamics and challenges of technical functions in GHIV Africa HR department. The ideal candidate is adept at understanding technical roles and competencies, aligning talent strategies with GHIV Africa strategic plan, organization goals, and creating a high-performing, engaged, and compliant workforce environment.
• This position requires a deep understanding of organizational structures, technical talent dynamics, labor regulations, humanitarian principles, donor requirements, HR best practices, and GHIV Africa values.

Key Responsibilities:

Talent Acquisition & Workforce Planning

• Partner with technical leaders to develop annual and quarterly workforce plans based on organization projections and project requirements.
• Support the HR Manager in executing transparent recruitment processes, including posting job ads, screening applications, scheduling interviews, and preparing employment contracts
• Support the HR Manager in the design and coordination of structured interview processes, including technical assessments and panel interviews.
• Manage the candidate pipeline using ATS (Applicant Tracking System) and ensure a seamless hiring process.
• Lead pre-boarding and onboarding programs, for new staff, ensuring alignment with GHIV Africa's values, policies, and operational procedures

Performance Management & Career Development

• Collaborate with departmental team leads to define technical performance indicators and track individual KPIs and OKRs.
• Drive the mid-year and annual appraisal cycles, providing training to managers on feedback and evaluation.
• Support succession planning and career progression frameworks GHIV Africa staff, including role leveling and competency mapping.
• Identify high-potential employees and coordinate participation in Ambassadors for the World - GHIV Africa certification programs and leadership development tracks.
• Track training effectiveness through feedback and performance improvement metrics.

Employee Relations & Retention

• Provide first-line support to staff on HR-related issues and escalate complex matters to the HR Manager.
• Support the HR Manager in conducting one-on-one check-ins and team feedback sessions to address engagement and cultural concerns.
• Drive retention initiatives focused on technical employees, such as recognition programs, mentorship schemes, and innovation awards.
• Support conflict resolution through structured investigation, mediation, and action planning.
• Support grievance, disciplinary, and conflict resolution processes as guided by the HR Manager.

HR Administration & Compliance

• Maintain accurate employee data in HRIS, including job titles, compensation, performance, leave, timesheets, and contract status.
• Coordinate with Finance on payroll for variable components like bonuses, and overtime for GHIV Africa
• Ensure policies related to remote work, security protocols, and safety standards are followed in GHIV Africa operations.
• Ensure all HR processes are implemented in compliance with national labor laws, GHIV Africa’s HR policies, and donor requirements.
• Support internal and external HR audits, including HR compliance documentation in line with donor requirements.

Organizational Development & Culture

• Work with senior leadership to shape a workplace culture that values innovation, continuous improvement, and accountability.
• Design and deliver employee engagement surveys specific to the needs of GHIV Africa staff.
• Support the HR Manager to promote DEI (Diversity, Equity, Inclusion) programs within GHIV Africa and ensure fair practices in recruitment and promotions.

Reporting & Analytics

• Develop dashboards to track recruitment metrics (e.g., time-to-hire, cost-per-hire), attrition, training hours, and diversity ratios.
• Contribute and provide HR data-driven insights, monthly and quarterly reports to executive management and donors.

Qualifications & Skills:

Education:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Industrial Psychology, or a related field.
• Additional qualifications or certifications in HR (e.g., PHR, SHRM-CP, CIPD) are preferred.

Experience:

• 3–6 years of experience in a full-spectrum HR role, preferably supporting technical departments.
• Proven experience managing HR functions in a technical/engineering/IT/manufacturing environment.

Technical Knowledge:

• Understanding of technical job families (software development, QA, IT support, production, automation, etc.).
• Familiarity with technical stacks and basic terminologies used in engineering and IT (a plus but not mandatory).
• Experience with HR systems such as SAP SuccessFactors, Workday, BambooHR, or Zoho People.

Core Competencies:

• Strong interpersonal and communication skills to interact with technical and non-technical stakeholders.
• High attention to detail and ability to work with sensitive data confidentially.
• Problem-solving mindset with the ability to manage multiple priorities.
• Proactive, adaptable, and capable of working independently in a fast-paced, technical work culture.

Key Relationships:

• Reports to: HR Manager / Head of HR
• Works closely with: Department Heads (Engineering, IT, Production), Finance, Admin, and Legal
• External: Recruitment agencies, training vendors, labor consultants