HR Operations Manager at Cormart Nigeria Limited

The HR Operations Manager is responsible for driving operational excellence across the HR function while championing a strong employee experience and engagement culture. The role ensures efficient delivery of HR services, policy compliance, and seamless employee lifecycle management, while designing and executing initiatives that enhance employee satisfaction, productivity, and retention.

Job Details

HR Operations Management

• Oversee end-to-end HR operations, including onboarding, documentation, employee records management, confirmations, exits, and compliance processes.
• Ensure accuracy, integrity, and confidentiality of HR data and systems.
• Drive continuous improvement and standardisation of HR processes, policies, and procedures.
• Manage HR audits and ensure compliance with labour laws and internal governance frameworks.
• Coordinate payroll inputs, benefits administration, and interface with Finance to ensure timely and accurate processing.

Policy Implementation & Compliance

• Implement and monitor HR policies, ensuring consistent application across the organisation.
• Provide guidance to line managers on HR policies, procedures, and best practices.
• Ensure adherence to statutory requirements and organisational standards.

Employee Engagement & Experience

• Design and execute employee engagement strategies aligned with organisational goals.
• Lead engagement initiatives such as surveys, focus groups, recognition programs, wellness activities, and internal events.
• Analyse engagement data and recommend actionable interventions to improve employee morale and retention.
• Drive internal communication initiatives in collaboration with relevant stakeholders.

Performance & Culture Support

• Support the implementation of performance management processes, including appraisals, PIP administration, and documentation.
• Promote a high-performance culture through effective employee experience initiatives.
• Partner with HR Business Partners and line managers to address employee concerns and improve workplace climate.

HR Systems & Reporting

• Manage HRIS and ensure optimal utilisation for reporting and decision-making.
• Generate and analyse HR metrics (turnover, engagement scores, absenteeism, etc.) to inform leadership decisions.
• Prepare periodic HR reports and dashboards for management review.

Stakeholder Management

• Serve as a key interface between employees, management, and HR leadership.
• Collaborate with cross-functional teams to ensure alignment of HR initiatives with business objectives.
• Provide advisory support to managers on employee relations and engagement matters.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage)
• Professional certification (e.g., CIPM, CIPD) is desirable
• 6–10+ years of progressive HR experience, with strong exposure to HR operations and employee engagement
• Experience managing HR systems and data analytics
• Strong knowledge of labour laws and HR best practices

Core Competencies

• Operational excellence and process improvement
• Strong interpersonal and communication skills
• Data analysis and problem-solving
• Stakeholder management and influencing skills
• High level of integrity and confidentiality
• Creativity and innovation in driving engagement initiative