Hotel Receptionist at Coinbox Limited

Job Summary:

• The Hotel Receptionist is the first point of contact for guests and plays a key role in delivering a warm, welcoming, and professional experience. This role involves handling check-ins and check-outs, managing reservations, addressing guest inquiries, and supporting overall front desk operations.

Key Responsibilities:

• Greet guests upon arrival with a friendly and professional demeanor
• Handle check-in and check-out procedures efficiently
• Provide accurate information about hotel facilities, services
• Respond to guest inquiries, requests, and complaints promptly and courteously
• Upsell rooms and services when appropriate
• Manage room bookings and cancellations
• Ensure guest details are accurately recorded and confidentially stored
• Prepare bills, process payments, and issue invoices/receipts
• Maintain and update front desk documentation and records
• Coordinate with housekeeping and maintenance to ensure room readiness
• Relay guest requests to appropriate departments (e.g., room service, housekeeping)
• Handle phone calls, emails, and walk-in inquiries
• Follow safety and security protocols
• Report suspicious activity or incidents to management
• Ensure reception area is clean, organized, and welcoming at all times

Qualifications & Skills:

• Minimum of an OND degree in Hospitality Management or related field (preferred)
• Previous experience in a receptionist or customer service role (hotel experience is a plus)
• Ability to use MS Office
• Strong verbal and written communication skills
• Ability to multitask and remain calm under pressure
• Professional appearance and attitude
• Fluency in English (additional languages are a plus)