Coinbox Limited is a multi-dimensional Consulting Firm which provides one-stop total business development and support to our vast clientele of start-ups, Small, Medium, growing and Large Enterprises, Cooperative Societies, Groups and Associations.
We support and create ideas, we provide solutions and we create systems.
We are part of a strategic busine...
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The Hotel Receptionist is the first point of contact for guests and plays a key role in delivering a warm, welcoming, and professional experience. This role involves handling check-ins and check-outs, managing reservations, addressing guest inquiries, and supporting overall front desk operations.
Key Responsibilities:
Greet guests upon arrival with a friendly and professional demeanor
Handle check-in and check-out procedures efficiently
Provide accurate information about hotel facilities, services
Respond to guest inquiries, requests, and complaints promptly and courteously
Upsell rooms and services when appropriate
Manage room bookings and cancellations
Ensure guest details are accurately recorded and confidentially stored
Prepare bills, process payments, and issue invoices/receipts
Maintain and update front desk documentation and records
Coordinate with housekeeping and maintenance to ensure room readiness
Relay guest requests to appropriate departments (e.g., room service, housekeeping)
Handle phone calls, emails, and walk-in inquiries
Follow safety and security protocols
Report suspicious activity or incidents to management
Ensure reception area is clean, organized, and welcoming at all times
Qualifications & Skills:
Minimum of an OND degree in Hospitality Management or related field (preferred)
Previous experience in a receptionist or customer service role (hotel experience is a plus)
Ability to use MS Office
Strong verbal and written communication skills
Ability to multitask and remain calm under pressure
Professional appearance and attitude
Fluency in English (additional languages are a plus)
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