Jobs at Coinbox Limited

Key Responsibilities:

• Ensure exceptional customer service is delivered consistently
• Address and resolve guest complaints or concerns promptly
• Monitor guest satisfaction and recommend improvements
• Supervise and support front-line staff (e.g., front desk, housekeeping, maintenance)
• Assist with shift scheduling, performance evaluations, and staff development
• Ensure staff adhere to hotel policies and grooming standards
• Monitor cleanliness, maintenance, and presentation of rooms and common areas
• Coordinate with housekeeping and maintenance teams for issue resolution
• Conduct regular inspections to uphold quality standards
• Assist in inventory control, budgeting, and reporting
• Prepare daily activity and occupancy reports for management
• Handle check-in/check-out procedures and reservation systems if needed
• Ensure health, safety, and security procedures are followed
• Ensure compliance with local laws and regulations

Qualifications & Skills:

• Minimum of an OND degree in Hospitality Management or related field (preferred)
• Proven experience in hotel operations or supervisory role
• Strong leadership and interpersonal skills
• Excellent problem-solving and communication abilities
• Flexible with working hours, including weekends and holidays

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Job Summary:

• The Hotel Receptionist is the first point of contact for guests and plays a key role in delivering a warm, welcoming, and professional experience. This role involves handling check-ins and check-outs, managing reservations, addressing guest inquiries, and supporting overall front desk operations.

Key Responsibilities:

• Greet guests upon arrival with a friendly and professional demeanor
• Handle check-in and check-out procedures efficiently
• Provide accurate information about hotel facilities, services
• Respond to guest inquiries, requests, and complaints promptly and courteously
• Upsell rooms and services when appropriate
• Manage room bookings and cancellations
• Ensure guest details are accurately recorded and confidentially stored
• Prepare bills, process payments, and issue invoices/receipts
• Maintain and update front desk documentation and records
• Coordinate with housekeeping and maintenance to ensure room readiness
• Relay guest requests to appropriate departments (e.g., room service, housekeeping)
• Handle phone calls, emails, and walk-in inquiries
• Follow safety and security protocols
• Report suspicious activity or incidents to management
• Ensure reception area is clean, organized, and welcoming at all times

Qualifications & Skills:

• Minimum of an OND degree in Hospitality Management or related field (preferred)
• Previous experience in a receptionist or customer service role (hotel experience is a plus)
• Ability to use MS Office
• Strong verbal and written communication skills
• Ability to multitask and remain calm under pressure
• Professional appearance and attitude
• Fluency in English (additional languages are a plus)

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Job Summary:

• The Hotel Bartender is responsible for preparing and serving beverages to guests in a professional and friendly manner. This role includes creating classic and innovative drinks, maintaining cleanliness and inventory, and providing a high-quality bar experience that enhances guest satisfaction and hotel reputation.

Key Responsibilities:

• Mix, garnish, and serve alcoholic and non-alcoholic beverages
• Maintain knowledge of cocktails, spirits, wines, and local beverage trends
• Upsell and recommend drinks based on guest preferences
• Ensure responsible alcohol service and verify guest age when necessary
• Greet guests and create a welcoming atmosphere
• Take drink and snack orders, and ensure timely service
• Handle guest complaints or concerns with professionalism
• Engage with guests to provide a personalized experience
• Maintain cleanliness of the bar, glassware, and equipment
• Clean and restock bar at the end of each shift
• Monitor inventory levels and notify management of low stock
• Assist with bar orders, deliveries, and stock rotation
• Operate the point-of-sale (POS) system
• Process payments accurately and issue receipts
• Reconcile cash drawer at the end of shift

Qualifications & Skills:

• High school diploma (SSCE) or equivalent
• Proven experience as a bartender (hotel or high-end bar experience is a plus)
• Knowledge of mixology and drink presentation
• Excellent customer service and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Familiarity with POS systems