Hotel Supervisor at Coinbox Limited

Key Responsibilities:

• Ensure exceptional customer service is delivered consistently
• Address and resolve guest complaints or concerns promptly
• Monitor guest satisfaction and recommend improvements
• Supervise and support front-line staff (e.g., front desk, housekeeping, maintenance)
• Assist with shift scheduling, performance evaluations, and staff development
• Ensure staff adhere to hotel policies and grooming standards
• Monitor cleanliness, maintenance, and presentation of rooms and common areas
• Coordinate with housekeeping and maintenance teams for issue resolution
• Conduct regular inspections to uphold quality standards
• Assist in inventory control, budgeting, and reporting
• Prepare daily activity and occupancy reports for management
• Handle check-in/check-out procedures and reservation systems if needed
• Ensure health, safety, and security procedures are followed
• Ensure compliance with local laws and regulations

Qualifications & Skills:

• Minimum of an OND degree in Hospitality Management or related field (preferred)
• Proven experience in hotel operations or supervisory role
• Strong leadership and interpersonal skills
• Excellent problem-solving and communication abilities
• Flexible with working hours, including weekends and holidays