Hotel General Manager at Mulligan Hotel

Job Brief

• In this position, the General Manager will direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel mission, guests, employees and owners’ satisfaction.

Job Responsibilities

• The General manager is responsible for all aspects of operations of the hotel
• Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training for staff and HOD's.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
• Monitor the Guest feedback on Trip advisor and hotels GSTS and RSTSsurveys.
• Receives and resolves guest complaints and service recovery process.
• Liaise with the HR unit in the interview and selection of hotel staff
• Review employee performance and conducts personnel actions such as disciplinary actions.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, and direct billing
• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Respond to audits to ensure continual improvement is achieved.
• All other duties as assigned by the Management.

Qualifications

• Applicant should have a minimum qualification of B.Sc / HND or an education/experience combination in the areas of marketing, hospitality, business administration and property management.
• Knowledge of hotel property software and understanding of business administration principles is key.

Experience:

• The Hotel General Manager position will require a cognate experience of 10 years and above with extensive experience in managing hotels.
• A good record of balancing general duties as well as marketing.
• Good personality and excellent command of English, strong organization, public relations and management skills.