Hotel Front Office Agent at OptiHuman Consulting Limited

Specific Responsibilities

• Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Register arriving guests and assign rooms.
• Provide customer services and handle administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns.
• Promptly answering telephone calls using a positive attitude, giving out clear information and using good communication skills.
• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Monitor office supplies and place orders when necessary.
• Maintain an inventory of vacancies, reservations and room assignments.
• Provide basic data entry and transactions handling services for the Front Office within a property.
• Process guest departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms,
• Follow established procedures and policies when completing tasks.
• Receive, sorts and distribute incoming mails
• Observe and report security issues to management immediately.
• Ensuring all guests' information is accurate and up to date.
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity and Stewardship.
• Demonstrate a customer service attitude with internal/external contacts.
• Produce statistics and reports on company’s data as standard format.

Requirements

• 3+Years experience as Hotel Front Desk Officer.
• The Ideal candidate should hold a Bachelor's Degree in any related discipline.
• Advanced communication, organizational, interpersonal and customer service skills.
• Must be able to work as a team as well as an individual.
• Proven experience as front desk representative, agent or relevant position.
• Exceptional communication skills both written and oral.
• Highly organized, results oriented with the ability to be flexible and work well under pressure.
• Professional attitude and appearance
• Working knowledge of Word, Excel and other computer related programs.