Hostess (Sales, Guest Relations & Specialty Coffee Expert) at Mai Shayi Coffee

Job Summary

• At Mai Shayi Coffee, the term Hostess is not just about welcoming guests—it is an elite, multi- functional role that combines sales, customer experience, specialty coffee knowledge, and brand representation into one dynamic position.
• This role requires intelligence, charisma, confidence, and a deep passion for coffee, sales, and hospitality. Our Hostesses are brand ambassadors—frontline professionals responsible for curating unforgettable guest experiences, driving sales, and ensuring seamless internal and external communication across our cafe operations, B2B partnerships, and retail engagement channels.
• This role requires adaptability—Hostesses are not restricted to one location; they must be flexible and willing to work at any of our coffee houses, engage with customers online, and even visit clients for sales & marketing initiatives.

Key Responsibilities
Sales & Business Development:

• Engage customers’ and clients’ in-person and online, building strong relationships that lead to repeat business.
• Actively promote and sell Mai Shayi Coffee’s specialty coffee, brewing equipment, and Victoria Arduino/Nuova Simonelli machines to B2B and retail clients.
• Educate customers on coffee origins, roast profiles, brewing techniques, and coffee tasting experiences.
• Attend client meetings and industry events to expand our network and business opportunities.

Guest Relations & Customer Service Excellence:

• Be the face of Mai Shayi Coffee—offering personalized and engaging interactions with customers.
• Manage reservations and guest bookings for specialty coffee experiences, tastings, and curated events.
• Handle guest complaints and feedback with professionalism, ensuring every customer interaction is a positive one.
• Coordinate VIP and corporate bookings, ensuring high standards of service and experience delivery.

Curating Unique Cafe Experiences:

• Lead the creation of immersive coffee experiences, including specialty tastings, master classes, and cultural events.
• Work closely with the café operations team to implement new concepts that enhance our customer experience. Assist in conceptualizing and executing seasonal and promotional coffee events.

Internal Communications & Digital Engagement:

• Serve as a liaison between the Cafe team, Roastery, and Training Academy, ensuring smooth communication and execution of brand objectives.
• Oversee online guest interactions via Instagram, Facebook, and website inquiries, ensuring swift and professional responses.
• Assist in content creation and brand storytelling, helping to convey Mai Shayi Coffee’s heritage, innovation, and passion for coffee.

Coffee Knowledge & Technical Expertise:

• Develop a deep understanding of specialty coffee, brewing techniques, coffee roasting profiles, and beverage preparation.
• Train and educate customers and clients on the best brewing methods, decanting styles, and serving approaches for the ultimate coffee experience.
• Gain working knowledge of Victoria Arduino and Nuova Simonelli espresso machines, assisting with both retail and B2B sales by demonstrating machine capabilities.

Flexibility & Multi-Location Wor

• Be adaptable—Hostesses will be deployed to any of our cafe locations based on operational needs
• Occasionally visit existing and prospective clients for product demonstrations, relationship-building, and sales presentations.

Reports To:

• Primary: Head of Cafe Operations
• Secondary: Group Head of Sales & Marketing
• Tertiary: CEO (for strategic assignments)

Core Requirements

• Bachelor’s Degree (completed)
• Must have completed NYSC (National Youth Service Corps)
• Height Requirement: Tall, poised, and confident in presentation
• Passionate about coffee, sales, and guest experience
• Strong communication and interpersonal skills
• Flexible, adaptable, and open to working across different locations
• Ability to handle multiple responsibilities and thrive in a dynamic environment
• Interest in premium hospitality, specialty coffee, and customer engagement

Bonus Skills (Preferred, Not Mandatory):

• Prior experience in luxury hospitality, coffeehouses, retail sales, or customer service
• Knowledge of coffee brewing techniques, espresso machines, and specialty coffee
• Experience in social media engagement, content creation, or digital communication