Hostess at Voltaire Lifestyle Services Limited

Job Summary

• The Hostess serves as the first point of contact for guests, creating a welcoming and refined atmosphere that aligns with the standards of a premium restaurant, clubhouse and event environment.
• The role is responsible for greeting guests warmly, managing reservations and waitlists, coordinating seating, and ensuring seamless guest flow across the restaurant, club spaces, and event function rooms.
• The Hostess plays a critical role in delivering exceptional guest experiences by demonstrating outstanding communication skills, professionalism, and attention to detail from guests’ arrival to their departure.

Key Responsibilities

• Warmly welcome and engage guests as they arrive at the restaurant or events venue.
• Maintain accurate wait times and actively monitor the waiting list during peak periods.
• Manage reservations across all outlets using the designated reservation system.
• Escort guests to assigned dining, bar, lounge, or event areas, ensuring comfort and service readiness.
• Provide menus and introduce guests to their assigned Waiter/Waitress or service team.
• Greet and thank guests upon their departure, ensuring a memorable exit experience.
• Coordinate effectively with waitstaff and supervisors regarding seating options and guest flow.
• Maintain a clean, organised, and visually appealing reception/host stand area.
• Attend to guests requiring special attention (children, elderly guests, VIPs, members, corporate clients).
• Answer incoming calls promptly and professionally, handling enquiries, bookings, and venue information.
• Support event room check-ins and guest directions for private functions and meetings.
• Assist waitstaff with service support when required.
• Adhere to restaurant, clubhouse, and event etiquette and uphold all health and safety standards.

Key Performance Indicators (KPIs)

• Guest Satisfaction: Positive guest feedback and minimal complaints regarding reception experience.
• Reservation Accuracy: Proper management of bookings, seating plans, and waitlists without errors.
• Service Efficiency: Timely and efficient seating of guests and effective coordination with the FOH team.
• Professionalism: Consistent adherence to etiquette, grooming, and communication standards.
• Cleanliness & Organisation: Reception/host stand area maintained at premium standards at all times.
• Call Handling Efficiency: Prompt response rate and accuracy in handling guest enquiries and bookings.
• Team Collaboration: Effective communication and cooperation with FOH, events, and restaurant teams.
• Event Support: Smooth guest flow and check-in experience during private functions and club events.

Educational Qualifications

• Minimum OND in Hospitality Management, Business Administration, Communication, or related field.
• Additional certifications in hospitality, customer service or front-of-house operations are an advantage.

Experience:

• 4 – 6 years experience as a Hostess, Waitress/Waiter, Receptionist, or Guest Relations Officer in a premium restaurant, hotel, private club, or upscale event venue.
• Experience managing reservations and handling guest enquiries in a fast-paced environment.
• Previous experience in a high-end or luxury service establishment is strongly preferred.

Technical Competencies:

• Strong understanding of restaurant and clubhouse etiquette standards.
• Familiarity with health, safety, and hygiene regulations.
• Proficiency in managing reservations and waitlists (manual or software-based).
• Strong customer service and guest engagement skills.

Behavioural Competencies:

• Excellent verbal communication (in person and over the phone).
• Strong organisational and multitasking abilities.
• Polished personal presentation and professional demeanour.
• Ability to remain calm and courteous under pressure.
• High level of emotional intelligence and interpersonal skills.
• Ability to stand and walk for long periods; physically fit for the demands of the role.
• Availability to work flexible schedules, including evenings, weekends, and events.