Head Waitress at West Africa Vocational Education (WAVE)

Our client in the hospitality industry is seeking to hire an experienced Head Waitress to oversee our dining room staff and ensure exceptional service for our guests. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to lead a team effectively.

SALARY : 150,000

RESPONSIBILITIES:

• Supervise and coordinate daily activities of waitstaff and ensure high-quality service standards.
• Train, mentor, and evaluate waitstaff, providing feedback to enhance performance.
• Manage reservations and guest seating arrangements to optimize the dining experience.
• Maintain a thorough knowledge of the menu, including specials, ingredients, and wine pairings.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Assist in maintaining cleanliness and organization of dining areas.
• Ensure compliance with health and safety regulations.
• Monitor inventory levels of dining supplies and report shortages.
• Prepare and maintain daily service reports and feedback forms.
• Assist in planning and executing special events or promotions.

REQUIREMENTS:

• Minimum of 3 years of experience in the hospitality industry, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle stressful situations.
• Familiarity with POS systems and restaurant management software.
• Flexibility to work evenings, weekends, and holidays as required.
• OND  or equivalent; additional certifications in hospitality management is a plus.