Head of Retail (Mobile Industry) at Don Quester Consulting

Job Application Code: HOR-002

Job Competency Requirement

• Ability to plan, oversee the setup and launch of Matrix Branded Stores, for the retail sale of certified Preowned products, ensuring they align with company branding and standards.
• Ability to create and develop store policies, visual merchandising, and customer service standards to manage matrix branded stores for the retail sale of certified preowned products.
• Ability to build and lead a high-performing team, including sales, inventory management, warehousing, and retail sales professionals and set clear goals and KPI’s for team members, providing guidance to achieve targets.
• Ability to lead and drive and monitor the sales team to achieve sales targets, deliver exceptional customer service and drive store revenue.
• Ability to implement inventory tracking systems, maintaining optimal inventory levels to meet customer demand while minimizing excess stock and maintaining accurate record.
• Ability to create and implement strategies for acquiring preowned mobile devices through trade-ins, buybacks, or importation, establishing efficient collection processes and maintain relationships with suppliers.
•  Ability to oversee the refurbishment and repair operations, manage the repair technicians and coordinate repair schedules to ensure services meet quality standards.
• Ability to create and implement packaging standards and supervise the process to ensure products are adequately prepared for sale.
• Ability to plan and implement weekly sales strategies to target dealers, retailers, and online markets and present regular reports on division performance to senior management.

Qualifications and Skills Required

• Bachelor's degree in Business Administration, Management, or a related field with proven experience in retail sales, inventory management, and general management, with at least 4years in a leadership role.
• Strong understanding of the mobile device industry and market trends.
• Exceptional communication and leadership skills.
• Ability to analyze data, make informed decisions, and implement process improvements.
• A results-oriented mindset with a track record of achieving and exceeding targets.