Head of Operations at Cam Dairy Foods Limited

Role Summary

• We are looking for an entrepreneurial and ambitious executor that is energised and ready for a new challenge, in a role with great growth opportunities and tremendous impact potential.
• As an operations intensive business, which involves sourcing raw milk from pastoralists and transporting and delivering perishable dairy products to customers under temperature-controlled conditions, Câm is looking for a supply chain expert that is committed and passionate about our purpose, ambition, and values, and has a high degree of integrity, to help build and grow our operations.
• The role combines the need for both strategic thinking and planning, strong organisational and operations management skills, as well as the day-to-day process and people management necessary for success in a rapidly evolving environment.
• You will be a confidential and trusted partner and adviser to the CEO. You will oversee the development of internal operations processes and work with the CEO to build our organisational culture.
• You will direct the complete spectrum of operations spanning field operations, factory operations, subcontracting & procurement, inventory & warehousing, logistics, distribution, and maintenance.
• You will be responsible for all field operations from farm to factory and extension support services.
• You will oversee network optimization, planning analysis, KPI reporting, allocation and support initiatives as needed
• You will develop and drive the operations strategy for helping the business to win in the marketplace.
• You will implement effective operations that improve our operational costs and increase our customer footprint and service rating.
• The ideal candidate for this role is passionate and motivated by opportunities to transform bold and ambitious ideas into actionable, impactful strategies.
• This is the ultimate role for a driven individual with big career ambitions, and aspirations to grow into the role of an Operations VP of a highly successful industry leader in the future.

Responsibilities

• Contributing to strategic decision-making, business planning, and organisational development.
• Collaborating with the CEO on setting and communicating measurable, time-bound organizational priorities, developing and managing the implementation of plans, ensuring continued alignment of resources and regularly reviewing progress on achievement in line with these priorities.
• Building, managing and leading a supply chain operations team that effectively demonstrates Câm’s organisational culture and values. 
• Engaging with and building relationships with community leaders, including pastoralists and farmers engagement
• Overseeing and ensuring the development of training content and conducting training for team members and pastoralists.
• Designing and implementing data collection systems, business processes, SOPs, and organisational policies and procedures that ensure efficient and effective operations.
• Promoting the identification and adoption of established best practices, whilst creating an environment that encourages the implementation of creative solutions.
• Planning and managing raw materials, coordinating logistics and distribution of finished products (in-house and with 3PLs and fulfilment partners) with a focus on operational excellence, cost management, proactively monitoring performance and daily execution to ensure timely fulfilment of customer orders and excellent customer service.

Role Requirements

• Bachelor’s degree in Engineering, Operations, Business Management, Supply Chain, or Organizational Leadership 
• A Master’s degree in a related field is a plus
• At least 3 years in senior management with stand-out performance managing high-level organisational operations, systems and people in various fields and departments and a minimum of  9 years experience in an operational role.
• Experience with various facets of operations: project management, planning, forecasting, logistics, warehousing and inventory management
• Experience managing dispersed teams 
• Success leading projects in different departments and functions.
• Exposure to implementing continuous improvement, and change management.
• Understanding of best practices in budget management and cost analysis.
• Superior communication skills – the ability to communicate/present at different organisational levels and work cross-functionally
• Proficiency in Microsoft Office tools (Word, Excel, and PowerPoint).
• Languages: Fluency in English and Hausa (Fulfulde is a strong advantage).

Skills and Attributes:

• Contributing to strategic decision-making, business planning, and organisational development.
• Collaborating with the CEO on setting and communicating measurable, time-bound organizational priorities, developing and managing the implementation of plans, ensuring continued alignment of resources and regularly reviewing progress on achievement in line with these priorities.
• Building, managing and leading a supply chain operations team that effectively demonstrates Câm’s organisational culture and values. 
• Engaging with and building relationships with community leaders, including pastoralists and farmers engagement
• Overseeing and ensuring the development of training content and conducting training for team members and pastoralists.
• Designing and implementing data collection systems, business processes, SOPs, and organisational policies and procedures that ensure efficient and effective operations.
• Promoting the identification and adoption of established best practices, whilst creating an environment that encourages the implementation of creative solutions.
• Planning and managing raw materials, coordinating logistics and distribution of finished products (in-house and with 3PLs and fulfilment partners) with a focus on operational excellence, cost management, proactively monitoring performance and daily execution to ensure timely fulfilment of customer orders and excellent customer service.
• Able to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization’s strategy.
• Gain perspective and balance the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Benefits

• Competitive Salary
• Profitability Bonus (1% of annual salary)
• Health Insurance Plan
• Accommodation
• A company car and driver
• Work Permit
• Relocation Benefit.