Manager, Provider Relations at Reliance HMO

Description

• We are currently hiring a Manager, Provider Relations role to lead and streamline our provider network operations across different markets.
• The goal is to build a consistent and efficient approach to managing providers, ensuring smooth processes and strong relationships in both current and new markets.

As the Manager, Provider Relations, you will do the following:
Improve provider experience:

• Develop and use processes that make working with Reliance Health simple and positive for providers, measured through feedback surveys.
• Identify and fix pain points in the provider journey while ensuring compliance with local regulations in each market.
• Strengthen onboarding and engagement so providers understand expectations and can deliver better care from the start.

Measure, Monitor and improve provider network performance:

• Use data and analytics to track provider network performance, spot risks, and find areas to improve.
• Manage dashboards that set clear targets and allow progress to be measured.
• Coach the team regularly using performance data to raise standards of quality, compliance, and responsiveness.

Enhance member experience at provider:

• Create strategies to improve how Reliance Health members are treated when they visit providers.
• Work with providers to reduce wait times and raise the quality of care.
• Design incentives that reward providers who consistently give timely, high-quality service.

Collaborate with internal team:

• Partner with Claims, Tariffs, and Case Management to make sure processes that affect providers are smooth and aligned.
• Ensure provider-facing processes support efficient claims handling, cost control, and quality care.
• Address escalations by working across teams, solving immediate issues, and preventing them from happening again.

Lead and develop the tea:

• Manage the provider acquisition and relationship management team to achieve strong results across all markets.
• Use data to guide team performance on clinical quality, member satisfaction, and adherence to Reliance Health standards.
• Build a culture of accountability and continuous improvement within the team.

Requirements

• Bachelor's Degree in Healthcare Administration, Pharmacy, Public Health, Business, or a related field.
• At least 5 years of experience working in healthcare operations, provider relations, health insurance, or hospital/clinic administration.
• At least 5 years of professional experience in provider relations, healthcare operations, insurance, or in another sector with transferable skills such as supply chain, partnerships management, customer success, or network management.
• Demonstrated success in managing external partnerships or networks, including onboarding, contracting, and relationship management.
• Strong leadership experience with proven ability to manage, coach, and develop teams.
• Experience using data and analytics to monitor performance, identify trends, and drive improvements.
• Strong communication and stakeholder management skills, with the ability to influence and collaborate across diverse teams.
• Must be authorized to work in Nigeria, Senegal, or Côte d'Ivoire, with working knowledge of local business or healthcare regulations.
• Primary location: Lagos, Nigeria, with travel required to Dakar and other markets.

Nice to Have:

• Direct experience in healthcare, health insurance, or hospital/clinic administration.
• Familiarity with digital health platforms or technology-enabled service delivery.
• French and English bilingual proficiency
• Experience managing quality improvement programs, customer satisfaction initiatives, or service delivery improvements.
• Knowledge of health financing models, including provider reimbursement or insurance structures.