Head of HR Outsourcing & Business Support Services (HROBSS) at Human Capital Partners (HCP)

• The Head of HR Outsourcing & Business Support Services (HROBSS) will lead the strategic and operational management of HROBSS, ensuring effective service delivery, client satisfaction, and achievement of revenue and operational targets. This role involves managing multiple teams, ensuring compliance, and driving growth through innovative solutions.

RESPONSIBILITIES

•  Strategic Leadership: Develop and implement strategies that align with HCP’s goals and client needs.
•  Operational Management: Oversee day-to-day operations to ensure efficiency and high-quality service delivery.
• Client Relationship Management: Foster strong client relationships, ensuring satisfaction and addressing concerns promptly.
• Team Leadership: Mentor, develop, and motivate multiple teams to achieve performance goals.
• Compliance and Risk Management: Ensure adherence to all relevant laws, regulations, and company policies.
• Revenue and Financial Management: Develop budgets and drive revenue growth while optimizing costs.
• Service Quality: Maintain and improve service standards and delivery in line with SLAs.
• Business Development: Identify and pursue new business opportunities and expand service offerings.
• Reporting and Analysis: Monitor KPIs and prepare regular performance reports.
• Innovation and Technology: Leverage technology to enhance service efficiency and client outcomes.

REQUIREMENTS

• Bachelor’s degree in Human resources, Business Administration, or a related field.
• Master’s degree or professional certifications in HR (e.g., CIPM, SHRM) are preferred.
• 10+ years of experience in HR outsourcing, operations management, or a related field.
• Proven track record in leading large teams and managing complex HR projects.
• Demonstrated ability to build strong client relationships and drive revenue growth.

To help you succeed on the role, you will need to have

• Strong leadership and team management skills.
• Advanced project management and operational planning abilities.
• Exceptional communication and client relationship management skills.
• Analytical and problem-solving capabilities with a focus on process improvement.
• Comprehensive knowledge of HR outsourcing, labor laws, and compliance requirements.