Head of Department, Agency at U-Connect Human Resources Consulting

Job Summary

• The Head of Department, Agency would lead the agency operations, overseeing client relationships, agency agreements, and property management services.
• The role ensures the department’s strategic growth, operational excellence, and compliance with industry standards, contributing to revenue generation and market expansion.

Role and Responsibilities

• Lead and manage the Agency Department’s day-to-day operations.
• Develop and implement strategic plans to grow agency business and market share.
• Establish, negotiate, and manage agency agreements with property owners, tenants, and other stakeholders.
• Oversee property leasing, management, and related valuation activities.
• Build and maintain strong client relationships and ensure high levels of customer satisfaction.
• Monitor departmental KPIs, financial metrics, and compliance standards.
• Collaborate with other departments (valuation, property management, business development) to optimize service delivery.
• Provide leadership, mentorship, and performance management to departmental staff.
• Stay updated on Nigerian real estate laws, market trends, and regulatory requirements.
• Ensure accurate and timely reporting on departmental performance.

Key Responsibilities

• Managing agency client portfolios.
• Negotiating and renewing agency agreements.
• Overseeing property leasing, management, and valuation processes.
• Developing strategies for client acquisition and retention.
• Ensuring compliance with industry standards and legal requirements.
• Monitoring financial and operational KPIs.
• Leading staff development and training initiatives.
• Marketing agency services to potential clients.

Requirements

• Bachelor’s Degree in Estate Management, Business Administration, or related fields.
• Professional certifications (e.g., AREL, RICS, or equivalent Nigerian professional bodies) are advantageous.
• Minimum of 7 years of experience in agency, property management, or real estate.

Knowledge, Skills and Abilities:
(The knowledge, skills and attitudes required for satisfactory job performance)

• Work Experience: Knowledge: Nigerian property laws, agency operations, leasing and valuation processes.
• Skills: Negotiation, client relationship management, leadership, strategic planning.
• Abilities: Decision-making, team leadership, compliance oversight, market analysis.
• 7+ years of experience in property agency, leasing, or valuation within Nigeria.
• Proven leadership experience managing teams or departmental operations.
• Demonstrated success in client acquisition and revenue growth.

Technical Skills:

• Proficiency in property management and agency software.
• Strong understanding of Nigerian property laws, valuation standards, and leasing procedures.
• Financial analysis and reporting skills.

Soft Skills:

• Excellent negotiation and interpersonal skills.
• Leadership and team motivation.
• Strategic thinking and problem-solving.
• Strong communication and stakeholder engagement.
• Adaptability and resilience.