Job Summary:
Neptune Microfinance Bank is seeking a seasoned, people-oriented, and highly organized Head of Human Resources & Administration to lead our HR, administrative, facility, and fleet operations. The ideal candidate must demonstrate deep expertise in HR strategy, employee engagement, and organizational development, with exceptional emotional intelligence and a strong grasp of HR values and culture. Previous experience in the Microfinance sector is a strong advantage.
This role requires a leader who not only nurtures talent and builds structure but also ensures operational excellence in the management of facilities, drivers, pool cars, and other administrative assets.
Key Responsibilities:
Human Resources Leadership:
- Develop and execute HR strategies aligned with the organization’s short- and long-term goals.
- Drive a high-performance culture through effective performance management systems.
- Lead recruitment, selection, and onboarding processes for all staff levels.
- Manage compensation structures, benefits, and payroll administration.
- Ensure compliance with Nigerian Labor Laws and industry regulatory requirements (e.g., PENCOM, NSITF, ITF).
- Oversee employee relations, grievance management, and disciplinary procedures.
- Serve as a culture ambassador, promoting organizational values and leadership integrity.
Training & Development:
- Identify staff training needs and develop learning interventions.
- Manage relationships with external L&D vendors and facilitators.
- Track learning outcomes and contribute to career development plans.
Administrative Oversight:
- Oversee daily administrative operations of the bank, ensuring efficient internal support services.
- Manage relationships with service providers including cleaners, artisans, IT support, security, etc.
- Supervise office maintenance, supplies, and procurement coordination.
Facility & Fleet Management:
- Oversee general upkeep, functionality, and safety compliance of bank facilities.
- Coordinate allocation and management of pool cars and official vehicles in line with job roles.
- Track and manage vehicle maintenance, fueling, repairs, and driver schedules.
- Ensure facility services such as generators, air conditioners, lighting, and plumbing are functioning optimally.
- Monitor vendor contracts for servicing, repairs, and security personnel.
Requirements & Qualifications:
- B.Sc./HND in Human Resource Management, Business Administration, or a related discipline.
- Master’s degree or relevant HR professional certification (e.g., CIPM, SHRM, HRCI) is an added advantage.
- Minimum of 5 years progressive experience in HR and administration, with at least 2 years in a leadership role.
- Microfinance or financial services experience is highly desirable.
- Working knowledge of HRIS systems, payroll tools, and Microsoft Office Suite.
- Proven track record in managing both people and processes with integrity.
- Strong understanding of compliance and labor regulations in Nigeria.
Key Competencies:
- High Emotional Intelligence & Leadership Presence
- Facility & Fleet Coordination
- HR Policy & Strategy
- Organizational Development
- Conflict Resolution & Mediation
- Vendor & Stakeholder Management
- Project Management
- People-Centered Communication
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