Head, Corporate/Commercial Banking at Westfield Consulting

The job holder will develop a comprehensive Corporate & Commercial Banking operational framework in strategic alignment with the Bank’s overall focus, maintaining relationship with clients, whilst providing professional and specialised financial solutions to grow the Bank’s profitability.

Key Roles and Responsibilities

• Provide effective leadership and strategic focus in the execution of the department’s functions and activities to enable it meet its set targets.
• Initiate and coordinate the development of the department’s strategies and marketing plans.
• Identify new business opportunities, and prepare and implement plans for growing client base.
• Direct and supervise the activities of Team Leads to ensure optimal achievement of set targets and department’s profitability.
• Increase the Bank’s share of wallet by deepening the level of customer relationship management across the department.

Grow risk assets.

• Provide strong people management and client relationship management leadership.
• Ensure adequate provision of needed resources (relevant documentation, Business relationships etc.) for the department.
• Provide accurate and appropriate information to Bank’s Senior Management.
• Identify training needs and recruitment gaps within the department and ensure such needs are adequately met.
• Develop and maintain good relationship with key Head Office Units to ensure smooth customer service delivery.
• Develop team leads and team members to work cross-functionally to exploit synergies within various SBUs to the Bank’s competitive advantage.
• Manage the culture of the team members to ensure success of the Bank’s change initiatives.

Required Skills and Competencies    

• Strategic Management skills
• Strong Leadership & People Management
• Excellent communication and Relationship Management and Networking skills
• Marketing & Business Development
• Excellent business writing and presentation skills.
• Demonstrated track record in Operations & Control, Payment & Settlement, Accounts & Clearing, Transaction Processing, Customer Account Management, Corporate Lending, and Corporate Finance.
• Enthusiastic, passionate with a commitment to delivering exceptional standards of customer service always.
• Proactive decision-maker

Analytic skills/Problem Solving.

• Ability to interpret macroeconomic trends and implication for the private sector and direction of business opportunities.
• Adept at identifying business requirements and developing practical solutions towards the attainment of goals and objectives.
• Knowledge of the competitive environment in the Banking industry and recommending to management business trends required to position the Bank for success.

Experience and Qualifications    

• Degree in Finance, Accounting, Economics, or related discipline in a recognized institution. A postgraduate qualification or relevant professional certification would be an added advantage.
• Minimum of ten years’ relevant experience such as in corporate banking or fifteen years banking experience with at least 6 years in a supervisory role.
• Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
• A good understanding of Risk, Credit policies and procedures.
• Hands on experience in Credit Analysis & Administration, Sales, Relationship Management, Customer Service, commercial and product development functions of a commercial bank at managerial level.
• Good understanding of economic trends and implications on the banking/finance sector.
• Experience in the Public Sector will be an added advantage

Key Performance Indicators    

• Number of strategy initiatives successfully implemented.
• Customer acquisition rate
• Budget Variance
• Customer satisfaction index
• Customer retention index
• Compliance to policies and procedures