General Manager - Imo at Efezi Southsea Nigeria Limited

Description

• We are seeking an experienced and results-driven Hotel General Manager to oversee the overall operations and profitability of our client's hotel.
• The ideal candidate should possess exceptional leadership abilities, strong financial management skills, extensive operational knowledge, and a proven track record of improving guest satisfaction, increasing revenue, and leading high-performing teams within the hospitality industry.
• The successful candidate will be responsible for driving operational excellence while maintaining the highest standards of service and professionalism.

Key Roles and Responsibilities

• Oversee the day-to-day operations of all hotel departments.
• Ensure smooth coordination between departments.
• Maintain high standards of service delivery and guest satisfaction.
• Develop and implement hotel policies and procedures.
• Prepare and manage annual budgets.
• Monitor revenue, expenses, and profitability.
• Implement effective cost-control measures.
• Review financial reports and make strategic business decisions.
• Recruit, train, mentor, and supervise department heads.
• Conduct staff performance evaluations.
• Foster teamwork and a positive work environment.
• Ensure staff compliance with company policies and procedures.
• Ensure excellent customer service.
• Resolve guest complaints promptly and professionally.
• Monitor guest feedback and implement improvements.
• Develop strategies to increase occupancy and revenue.
• Build relationships with corporate clients, travel agencies, and business partners.
• Support marketing and promotional campaigns.
• Ensure compliance with hospitality regulations and labour laws.
• Maintain health, safety, and security standards.
• Ensure all licences and certifications remain valid.
• Oversee maintenance of hotel facilities and equipment.
• Ensure cleanliness and proper upkeep of the property.
• Approve capital expenditure where necessary.
• Set business goals and performance targets.
• Analyse market trends and competitors.
• Develop long-term growth strategies.

Qualifications

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• A Master's Degree (MBA or Hospitality Management) will be an added advantage.
• 8–10 years of progressive hotel management experience.
• At least 3–5 years in a senior management role (e.g., Operations Manager, Resident Manager, or General Manager).
• Professional certifications in hospitality management will be an added advantage.

Benefits

• Salary: N450,000 Monthly Net
• Accommodation Provided
• Feeding Provided.