General Manager / Chief Operating Officer at Charitos BO Hospital

Job Summary

• As the operational leader, the GM/COO will ensure seamless day-to-day excellence across all departments so that every patient and staff member experiences Charitos BO Hospital’s mission of compassionate, high-quality, patient-prioritised care.
• This role safeguards the hospital’s reputation as a Centre of Excellence in fertility and maternal health while driving operational efficiency, quality standards, and sustainable expansion.

Key Responsibilities

• Oversee all clinical and non-clinical operations (fertility, obstetrics, paediatrics, lab, pharmacy, and admin) to guarantee “human touch” service delivery.
• Implement and monitor policies that uphold compassion, excellence, respect, confidentiality, and international best practices.
• Lead budget planning, resource allocation, revenue optimisation, and cost control while never compromising patient safety or care quality.
• Champion continuous quality improvement, ISO readiness, and patient satisfaction surveys.
• Foster a positive, values-driven culture where staff live the motto “We always care…”
• Manage regulatory compliance (NAFDAC, MDCN, PCN, etc.) and risk mitigation.
• Drive strategic projects (new service lines, facility upgrades, digital transformation) in alignment with the founding principle of the highest standard of health for all.
• Act as key liaison between clinical, administrative, and business teams.

Qualifications & Experience

• Master’s Degree in Hospital/Health Administration, MBA, or equivalent (MBBS + management qualification is a strong plus).
• 3 - 5 years in senior hospital operations, with at least 4 years at the GM/COO level in a multi-specialty or fertility-focused facility in Nigeria.
• Proven track record in fertility/maternal hospital operations preferred.

Essential Skills & Attributes:

• Strong leadership, people management, and crisis-handling skills.
• Unwavering commitment to patient-centred care, ethics, and compassion. Excellent problem-solving, financial acumen, and strategic thinking. High emotional intelligence and the ability to inspire teams to embody respect and excellence.
• Hands-on, approachable, and deeply aligned with the “We always care” culture.