General Manager at Accor Hotel

Job Description

We are seeking a dynamic and visionary General Manager to lead our prestigious hotel operations at Novotel Lagos Victoria Island. As the driving force behind our success, you will oversee all aspects of hotel management, ensuring exceptional guest experiences while maximizing operational efficiency and profitability.

• Develop and implement strategic plans to achieve business goals and enhance overall performance
• Lead and inspire a diverse team of professionals, fostering a culture of excellence and innovation
• Oversee all operational departments, including rooms division, food and beverage, sales and marketing, and finance
• Ensure the highest standards of guest service and satisfaction are consistently met
• Manage financial performance, including budgeting, forecasting, and cost control measures
• Build and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local community partners
• Drive revenue growth through innovative marketing strategies and business development initiatives
• Ensure compliance with local regulations, brand standards, and company policies.
• Implement and monitor quality assurance programs to maintain service excellence.
• Stay abreast of industry trends and competitor activities to maintain a competitive edge.
• Represent the hotel at industry events and in the local community to enhance brand visibility.

Qualifications

• Proven experience as a General Manager in the hospitality industry or a related field
• Strong track record in strategic planning and project leadership
• Exceptional leadership skills with the ability to motivate and develop high-performing teams
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
• Demonstrated commercial acumen and financial management expertise
• Proficiency in revenue management and performance optimization techniques
• Strong problem-solving skills and ability to make decisions in fast-paced environments
• Familiarity with local regulations and business practices in the region
• Innovative mindset with a focus on continuous improvement and guest satisfaction
• Ability to represent the brand professionally and build strong community relationships
• Flexibility to work extended hours and handle high-pressure situations
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)