Front Desk Officer at West Africa Vocational Education (WAVE)

Salary: 70k-80k

Working Hours : Tuesday- Saturday ( 9am-6pm)

RESPONSIBILITIES :

• Greet and assist clients as they arrive, providing a warm and welcoming atmosphere
• Manage client check-ins and check-outs, ensuring smooth and efficient processes.
• Answer and direct phone calls, responding to inquiries or redirecting them to appropriate personnel.
• Schedule and confirm appointments, ensuring accurate and timely coordination.
• Maintain a clean, organized, and professional front desk area.
• Handle basic administrative tasks, including filing, data entry, and maintaining client records.
• Provide general information about the organization’s wellness services and assist with client inquiries.
• Assist with processing payments and maintaining billing records.
• Respond to client concerns or complaints in a professional and calm manner, escalating issues when necessary.
• Monitor and ensure adherence to health and safety protocols in the reception area.

REQUIREMENTS:

• OND/HND
• Previous experience in a receptionist or front desk role is preferred.
• Proficiency with office software (Microsoft Office, Google Suite) and basic office equipment (phones, printers, etc.).