Front Desk Officer at Musada Hotels and Luxury Suites

Job Description

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payment

Requirements

• Candidates should possess a Bachelor's Degree / OND qualification.
• 2- 5 years PROVEN work experience in the hospitality industry is compulsory.
• Must be computer literate with adequate knowledge of hotel management software.