Front Desk Officer at Leprosy Mission Nigeria

Job Summary

• To handle various administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.

Key Responsibilities
Reception Duties:

• Greet and assist patients and visitors in a friendly and professional manner.
• Manage incoming calls, direct inquiries, and take messages as needed.

Appointment Management:

• Schedule appointments for laboratory services and ensure proper documentation.
• Confirm appointments and remind clients of upcoming visits.

Administrative Support:

• Maintain patient records and laboratory files, ensuring confidentiality and compliance with privacy regulations.
• Process patient registrations and collect necessary information and documentation.

Billing and Payment Processing:

• Assist with billing inquiries and process payments accurately.
• Handle insurance verification and coordinate with billing staff as needed.

Laboratory Coordination:

• Communicate effectively with laboratory staff to ensure timely processing of samples and results.
• Distribute laboratory reports and results to patients and healthcare providers.

Customer Service:

• Address patient concerns and inquiries promptly and professionally.
• Provide information about laboratory services, procedures, and policies.

Inventory and Supplies Management:

• Monitor office supplies and laboratory materials, placing orders as necessary.
• Maintain a clean and organized front desk area.
• Provide excellent customer service.
• Scheduling appointments.

Qualifications and Skills

• Associate's or Bachelor's Degree in a related field, additional Education in Healthcare or Administration is a plus.
• Prior experience as a receptionist, Admin assistant, or in a related field.
• Consistent, professional dress, and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.

Personality:

• Committed Christian with good testimonies.
• Honest and dedicated
• Demonstrates the ability to use own initiatives.
• Ability to lead and manage team members as a thematic Lead
• Perfect finisher.
• Problem solver.