Front Desk Officer at Excel and Grace Consulting

Summary

• Responsible for welcoming guests, managing check-ins/ check-outs, handling reservations, and providing excellent customer service at the hotel front desk.

Key Responsibilities

• Greet guests and assist with check-in and check-out.
• Manage reservations, phone calls, and guest inquiries.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance on room status.
• Handle guest requests, provide information, and resolve issues.
• Maintain lobby cleanliness and follow hotel policies.

Qualifications

• High School Diploma or equivalent.
• Customer service or hospitality experience preferred.
• Good communication, computer, and multitasking skills.
• Professional, friendly, and reliable.