Front Desk Officer / Digital Marketing Specialist at IIHT

Job Overview

• We are looking for a dynamic and versatile individual to join our team as a Front Desk Officer / Digital Marketing Specialist. This dual-role position requires a highly organized, customer-focused professional with a strong background in digital marketing.
• The successful candidate will be part of the first point of contact for our clients and visitors, ensuring a welcoming environment, while also driving our digital marketing efforts to enhance our online presence and engagement.

Key Responsibilities
Front Desk Officer:

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct phone calls to appropriate staff members.
• Manage the reception area, ensuring it is tidy and presentable.
• Handle incoming and outgoing mail and packages.
• Schedule and coordinate appointments and meetings.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Assist with administrative tasks as needed, including data entry, filing, and document management.

Digital Marketing Specialist:

• Develop and implement digital marketing strategies to drive online traffic to the company’s website and social media platforms.
• Create, curate, and manage content for social media, email campaigns, and other digital channels.
• Monitor and report on the performance of digital marketing campaigns using analytical tools.
• Optimize website content for SEO to improve search engine rankings.
• Coordinate with internal teams to ensure brand consistency and the effective execution of marketing campaigns.
• Stay up to date with the latest trends and best practices in digital marketing and SEO.

Qualifications

• Bachelor's Degree in Marketing, Communications, Business, or a related field.
• Proven experience as a Front Desk Officer, Receptionist, or in a similar role.
• Hands-on experience with digital marketing, including social media management, SEO, and content creation.
• Proficiency with digital marketing tools and platforms (e.g., Google Analytics, Hootsuite, Mailchimp).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Customer service orientation with a friendly and professional demeanour.
• Ability to work independently and as part of a team.

Key Competencies:

• Customer Focus:Anticipates and meets the needs of internal and external customers.
• Communication:Clearly conveys information and ideas through a variety of media.
• Adaptability:Adjusts to changing work environments, work priorities, and organizational needs.
• Attention to Detail:Ensures accuracy and thoroughness in all tasks.
• Technical Savvy:Leverages technology to achieve goals.

Benefits

• Competitive salary
• Opportunities for professional development and growth
• Friendly and supportive work environment