Front Desk Executive at DAG Industries Nigeria Limited

Job Summary

• The Front Desk Executive is responsible for managing the reception area, welcoming visitors, handling incoming calls, and providing administrative support to ensure smooth day-to-day office operations. The role serves as the first point of contact for clients, visitors, and employees, ensuring a professional company image.

Key Responsibilities
Reception Management:

• Greet and welcome visitors, clients, and guests professionally.
• Manage front desk operations and maintain a presentable reception area.
• Register visitor details and issue visitor passes when required.

Call & Communication Handling;

• Answer and direct incoming calls to appropriate departments.
• Handle inquiries via phone, email, and walk-in visitors.
• Take accurate messages and ensure timely communication.

Administrative Support:

• Manage incoming and outgoing correspondence, courier services, and mail distribution.
• Provide general administrative assistance to departments.
• Maintain office records, files, and contact databases.

Meeting & Office Coordination:

• Schedule meeting rooms and coordinate appointments.
• Assist in organizing meetings, interviews, and office events.
• Support HR/Admin in onboarding activities and documentation.

Office Management Support:

• Monitor office supplies and coordinate replenishment.
• Coordinate with vendors, cleaners, and facility service providers.
• Ensure reception and common areas remain clean and organized.

Customer Service:

• Provide basic information about company services to visitors.
• Handle complaints or direct concerns to the relevant department.
• Maintain high standards of customer service and professionalism.

Key Performance Indicators (KPIs)

• Visitor and customer satisfaction
• Call handling efficiency
• Accuracy of administrative support
• Professional reception management
• Response time to inquiries

Qualifications & Requirements

• Bachelor’s Degree / HND in Business Administration, Mass Communication, or related field.
• 3–6 years’ experience in front desk, reception, or administrative role.
• Experience in corporate or customer-facing environment preferred.
• 8.30 – 6pm Mon – Sat ( Alternate Saturday work day)

Skills & Competencies:

• Excellent communication and interpersonal skills
• Professional appearance and attitude
• Strong organizational and multitasking skills
• Customer service orientation
• Proficiency in MS Office applications
• Ability to handle confidential information
• Good telephone etiquette

Preferred Experience:

• Experience in corporate office, automobile dealership, hospitality, or service industry.
• Knowledge of office administration procedures.