Front Desk / Customer Service Officer at Charitos BO Hospital

Summary

• We are looking for a courteous, organized, and proactive Front Desk/Customer Service Officer to be the first point of contact for our patients and visitors.

Responsibilities

• Greet and attend to patients and visitors in a professional, friendly manner.
• Manage incoming calls, inquiries, and appointments efficiently.
• Register patients and update medical records accurately.
• Provide information about hospital services and procedures.
• Ensure the front desk area is tidy, welcoming, and well-organized.
• Liaise with medical and administrative teams to ensure smooth patient flow.
• Handle patient feedback and escalate issues where necessary.

Requirements

• Minimum of OND / HND / B.Sc Degree in any discipline (preferably Business Administration, Mass Communication, or related field).
• 2 - 4 years of experience in Frontdesk/ customer service, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Professional appearance and a positive attitide.

Remuneration
Competitive salary based on experience.