Franchise Manager at Beyond Credit Limited

Job Description

• As a Franchise Manager, you will be responsible for building and managing the Franchisee network in your assigned area with the objective of growing revenue and profitability.

Core Responsibilities

• Recruit and develop new Franchisees
• Training and retraining of Franchisees
• Verification of Franchisee’s home and shop addresses in compliance with company’s guidelines and procedures
• Maintain cordial and long-term relationship with Franchisees through excellent customer service
• Capture all required information (i.e. Franchisee’s & guarantor’s name, address & KYC documents)
• Help Franchisees identify improvement opportunities to optimize their operations and enhance profitability
• Reconciliation of daily/weekly collections with the Franchisee
• Communicate messages regarding business strategies, promotions and product to Franchisees
• Help Franchisees optimize the sales and profit from their respective Franchises
• Offering continuous support to Franchisees, to ensure the overall success of Beyond Credit Limited as well as the Franchisee.

Key Performance Indicators:

• Revenue Growth
• Acquisition and retention of Franchisees
• Reduction in churn or dormancy rate
• Minimal PAR (Portfolio At Risk).

Job Requirements

• Bachelor's Degree or HND in Marketing or any related field
• At least 2 years’ experience in commercial marketing experience and customer management, ideally within a financial service-based institution and perfect understanding of customer acquisition model.
• Prior experience in merchant acquisition through direct or aggregator model will be an added advantage
• Good verbal and written communication skills
• Strong leadership skills to manage Franchisees