Jobs at Growth Partner Intermediaries Limited

About the Role

• We are recruiting on behalf of our client, a leading and premier dry-cleaning company, for the position of Human Resource Business Partner (HRBP).
• This role requires a strategic and dynamic professional who will serve as a trusted advisor to leadership, ensuring HR practices align with business objectives while fostering employee engagement, compliance, and workforce development.

Key Responsibilities

• Collaborate with senior leadership to align HR strategies with organizational goals, drive workforce planning, and support change initiatives.
• Champion a positive employee experience through conflict resolution, performance management, and proactive engagement programs.
• Manage end-to-end recruitment, onboarding, and continuous learning initiatives to build a future-ready workforce.
• Ensure workplace safety, legal compliance, and employee wellness in partnership with EHS teams.
• Oversee competitive compensation structures, benefits programs, and retention strategies tailored to workforce needs.
• Demonstrate strong knowledge of statutory payments and regulatory compliance.
• Lead the performance appraisal process, including designing competency-based frameworks, facilitating review sessions, and coaching managers to deliver constructive feedback.
• Drive the development, implementation, and monitoring of Performance Improvement Plans (PIPs) to support employee growth and performance correction.

Requirements

• Bachelor’s degree in Human Resource Management, Business Administration, Communications, or a related field.
• Minimum of 5 years’ experience in human resource management.
• Professional training and development certifications are an added advantage.
• Strong knowledge of HR legal requirements, including workers’ compensation and union relations.
• Proven leadership skills with the ability to effectively manage and inspire a team.

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Role Summary

• A leading player in the drycleaning industry is seeking a warm, organized, and solutions-driven Customer Relations Officerto serve as the face and voice of the company.
• In this role, you will manage front desk operations, handle customer inquiries and complaints, and ensure every client experience reflects the brand promise: Clean. Fresh. On Time.

Key Responsibilities
Customer Management:

• Welcome walk-in customers and clearly explain services and pricing
• Accurately log orders in the system and issue receipts/tickets
• Resolve customer complaints promptly and escalate complex issues when necessary

Order Coordination:

• Track garment status from intake to delivery/pickup
• Notify customers via call/SMS when orders are ready
• Coordinate with production and dispatch teams to meet delivery timelines
• Manage special requests such as express service, delicate items, and alterations

Relationship Building:

• Maintain and update database of regular and corporate clients
• Follow up with customers post-service to gather feedback
• Drive customer retention initiatives (loyalty cards, birthday discounts, referrals)
• Support marketing efforts with testimonials and reviews

Administration & Reporting:

• Reconcile daily cash, POS, and transfer transactions with accounts
• Submit weekly reports on customer count, complaints, and feedback trends
• Ensure compliance with data privacy and proper handling of customer items

Skills:

• Excellent verbal and written communication
• Strong conflict resolution skills and ability to remain calm under pressure
• Basic computer literacy (Excel, WhatsApp Business, CRM tools)
• Good numeracy skills for billing and reconciliation

Attributes:

• Neat and professional appearance
• Empathetic, proactive, and detail-oriented.