Customer Relations Officer at Growth Partner Intermediaries Limited

Role Summary

• A leading player in the drycleaning industry is seeking a warm, organized, and solutions-driven Customer Relations Officerto serve as the face and voice of the company.
• In this role, you will manage front desk operations, handle customer inquiries and complaints, and ensure every client experience reflects the brand promise: Clean. Fresh. On Time.

Key Responsibilities
Customer Management:

• Welcome walk-in customers and clearly explain services and pricing
• Accurately log orders in the system and issue receipts/tickets
• Resolve customer complaints promptly and escalate complex issues when necessary

Order Coordination:

• Track garment status from intake to delivery/pickup
• Notify customers via call/SMS when orders are ready
• Coordinate with production and dispatch teams to meet delivery timelines
• Manage special requests such as express service, delicate items, and alterations

Relationship Building:

• Maintain and update database of regular and corporate clients
• Follow up with customers post-service to gather feedback
• Drive customer retention initiatives (loyalty cards, birthday discounts, referrals)
• Support marketing efforts with testimonials and reviews

Administration & Reporting:

• Reconcile daily cash, POS, and transfer transactions with accounts
• Submit weekly reports on customer count, complaints, and feedback trends
• Ensure compliance with data privacy and proper handling of customer items

Skills:

• Excellent verbal and written communication
• Strong conflict resolution skills and ability to remain calm under pressure
• Basic computer literacy (Excel, WhatsApp Business, CRM tools)
• Good numeracy skills for billing and reconciliation

Attributes:

• Neat and professional appearance
• Empathetic, proactive, and detail-oriented.