Mid-level Community Manager at Prodevs

Role Overview:

We are seeking a proactive, creative, and people-oriented Community Manager to build, manage, and grow our online community. The ideal candidate will be responsible for fostering meaningful engagement, developing community initiatives, managing digital platforms, and ensuring a positive and consistent brand experience across all community touchpoints.

The successful candidate should have strong communication and interpersonal skills, a good understanding of digital communities, and the ability to turn community interactions into meaningful relationships and business opportunities.

Key Responsibilities:

• Develop and implement strategies to build, grow, and engage the online community across relevant platforms.
• Manage daily community interactions across platforms such as Slack, WhatsApp, Telegram, LinkedIn, Facebook, and other relevant channels.
• Create and publish engaging community content, including announcements, updates, polls, discussions, and interactive posts.
• Monitor community conversations, respond to inquiries, and ensure timely resolution of concerns.
• Foster meaningful relationships with community members, partners, influencers, and other stakeholders.
• Plan and coordinate virtual and physical community events, webinars, campaigns, and engagement activities.
• Identify opportunities to increase community participation, retention, and overall growth.
• Establish and enforce community guidelines to maintain a safe, respectful, and inclusive environment.
• Gather community feedback, identify recurring concerns, and share actionable insights with relevant internal teams.
• Track and report key community performance metrics, including membership growth, engagement rates, participation, and retention.
• Collaborate with the marketing, product, and customer support teams to align community initiatives with broader business objectives.
• Identify and manage potential community conflicts, negative feedback, and reputational risks

Requirements & Qualifications:

• Communications, Marketing, Public Relations, Business Administration, or a related field is an advantage.
• 2–4 years of experience in community management, social media management, customer engagement, or a related role.
• Proven experience managing and growing online communities.
• Strong written and verbal communication skills.
• Excellent interpersonal, relationship-building, and conflict-resolution skills.
• Familiarity with community management platforms such as WhatsApp, Telegram, Discord, Slack, and Facebook Groups.
• Basic understanding of social media analytics and community performance metrics.
• Ability to create engaging content and facilitate meaningful conversations.
• Strong organizational skills and the ability to manage multiple community activities simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

• Experience managing communities within the technology, startup, or digital ecosystem.
• Familiarity with content creation tools such as Canva.
• Knowledge of social media management and scheduling tools.
• Experience organizing online events, webinars, and community initiatives.
• Understanding of customer engagement, brand advocacy, and community-led growth strategies.