Food and Beverage Manager at Nicole Sinclair Consulting

(Hospitality/ Lekki, Lagos)

Our client helms from the Hospitality industry and seek to hire Food and Beverage manager who is responsible for managing all F&B operations and for delivering an excellent guest experience. The Food and beverage manager responsibilities include the ability to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Job Responsibility 

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers’ needs and respond proactively to all of their concerns
• Establish targets, KPI’s, schedules, policies and procedures
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
• Oversee all aspects of the daily operation of the resort Service operation.
• Supervise all Room Service personnel.
• Respond to guest complaints in a timely manner.
• Ensure proper set-up, breakdown and maintenance of all banquet functions
• Work with the GM and keep him/her informed of F&B issues as they arise.
• Organize all documentation for shift work on a daily basis including pre-shift reports
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
• Coordinate and monitor all phases of the Room Service operation.
• Ensure effective communications between each shift.
• Supervise the room service area in order to attract, retain, and motivate the employees.
• Ensure optimal level of service, quality, and hospitality are provided to guest.
• Ensure the timeliness and accuracy of the amenity set-up and delivery.
• Monitor and maintain proper running and cleanliness of banquet areas
• Perform any other reasonable duties as required and directed
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Requirements

• Bachelor’s degree in food science technology or any related field 
• 5-7 years of experience in a similar role from within a 3 star hotel
• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest oriented and service minded
• Excellent managerial skill
• Strong interpersonal skills.
• Proficiency in MS Office, Outlook, Word, Excel