Sabi is a category agnostic B2B network for informal trade focused on accelerating the velocity of commerce by enabling stakeholders in the informal sector to access and offer value amongst each other.
We work to understand the individual needs of merchants by engaging them through different channels before connecting them to whichever service(s) that best helps them grow their business.
Read more about this company
As Field Sales Agent, you will be the primary point of contact for retailers (buyers) on the platform. You will be responsible for onboarding and building relationships with retailers as well as advocating on their behalf.
Through your interactions, you will help retailers see the value in our product and use it to its fullest potential.
This is a position that requires excellent communication skills, people skills and a passion for helping others.
Job Responsibilities
Identification and onboarding of buyers in a specific geographical cluster.
Assist buyers with setting up and navigating the platform.
Training buyers on how to use the platform.
Buyer account management.
Coordinating issue escalation and resolution on behalf of buyers.
Supporting buyers with order placement and delivery coordination.
Collecting feedback/data on app usage, bugs, improvements required etc.
Communicating new features to buyers.
Identify ways of improving buyer onboarding, support and account management processes.
Develop relationships with new and existing buyers as well as ensure satisfaction with the platform.
Job Requirements
Experience with public speaking or coordinating a group of people.
Ability to train and motivate people to become effective salespersons.
Knowledge of Excel and ability to work with numbers.
Smart and innovative thinker.
Confident and effective communicator.
Willing and able to get hands dirty to deliver value.
Detail-oriented and ability to work in a fast-paced environment.
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