Employee Services Officer at Tamrose Ventures Limited (TVL)

Role Summary

• The Employee Services Officer will be responsible for managing day-to-day employee relations, delivering high-quality employee support services, and ensuring a positive workplace experience.
• This role will also manage the company’s official social media channels, create engaging content, and drive digital engagement in alignment with Tamrose’s brand and culture objectives.
• The ideal candidate will have a blend of HR operational experience and strong digital communication skills.

Key Responsibilities
Employee Services & Relations:

• Manage and respond to day-to-day employee inquiries, complaints, and service requests in a timely manner.
• Ensure accurate and efficient processing of employee-related transactions (leave, benefits, onboarding, exit formalities, etc.).
• Maintain updated employee service records and ensure compliance with HR policies and procedures.
• Support HR initiatives, including wellness programs, engagement activities, and employee recognition efforts.

Digital Engagement & Communication:

• Manage and monitor Tamrose’s official social media channels (LinkedIn, Instagram, Facebook, Twitter, etc.).
• Develop and post relevant, engaging content that reflects Tamrose’s brand, values, and achievements.
• Drive online engagement and community interaction with targeted campaigns and initiatives.
• Track, analyze, and report on social media performance metrics.

Collaboration & Reporting:

• Work closely with HR, Administration, and Corporate Communications teams to ensure alignment of employee services and communication efforts.
• Prepare periodic reports on employee service trends, feedback, and social media engagement for management review.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Industrial Relations, Communications, or related field.
• 4–6 years of experience in employee services, employee relations, or HR operations.
• Professional certification in HR (e.g., CIPM, SHRM, CIPD) or Communications is highly desirable.
• Prior experience in oil & gas, large process or manufacturing, aviation, or maritime industries.
• Strong understanding of HR processes and employee engagement strategies.
• Proven ability to manage corporate social media accounts and create engaging digital content.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office Suite; familiarity with HRIS tools and social media analytics.

Key Competencies:

• Service orientation and customer focus
• Strong interpersonal relationship management
• Content creation and digital storytelling
• Conflict resolution and problem-solving
• Attention to detail and process discipline
• Data-driven decision-making