Employee Experience Officer at MacTay Consulting

Job Overview

• We are seeking a detail-oriented Employee Experience Officer who will be responsible for designing, implementing, and maintaining processes and systems that support the employee life cycle, from onboarding to offboarding. The successful candidate will focus on creating a positive and engaging employee experience, ensuring compliance with regulatory requirements, and maintaining accurate and up-to-date employee records.

Key Responsibilities
Employee Onboarding:

• Coordinate the successful onboarding of employees
• Design and implement a comprehensive onboarding program that ensures new hires have a positive and engaging experience.
• Act as a point of contact for new employees during their onboarding period, addressing questions and concerns promptly.

Employee Lifecycle Support:

• Gather feedback from new hires to continually improve the onboarding experience.
• Generate letters, documentation and correspondences for the employees during their lifecycle.
• Assist in offboarding processes to ensure smooth transitions.

Documentation and Record-Keeping:

• Prepare, review, and manage all onboarding documents, including employment contracts, tax forms, benefits enrollment, and all other necessary documentation.
• Maintain an organized digital filing system for employee records, ensuring compliance with data protection regulations.
• Regularly update and audit employee information in the HR management system
• Design and implement engagement strategies to retrieve relevant documents and data from employees.

Compliance:

• Ensure compliance with regulatory requirements, including labor laws, tax laws, and other applicable regulations in the relevant industry.
• Assist employees to process and generate RSA Pins, Tax IDs, HMO and other statutory compliances.

Process Improvement:

• Continuously review and improve HR processes and systems to ensure they are efficient, effective, and aligned with business objectives.

Data Analysis:

• Analyze HR data to identify trends, insights, and areas for improvement.
• Prepare and submit reports on key onboarding and documentation metrics to inform HR strategy.

Requirements

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience: 1-2 years of experience in HR administration or onboarding roles, preferably in an employee experience role.

Skills:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Strong organizational skills with high attention to detail.
• Proficient in HR systems and software, including HRIS, document management systems, and Microsoft Office.
• Knowledge of labor laws, tax laws, and data protection regulations.

Certification:

• A certification is desirable.