Outsourcing Operations / Workforce Management Manager at Hodskey Consultants Limited

Supervises: Operations team, site or client supervisors and deployed personnel (through supervisors)

Job Purpose

To lead the delivery of Hodskey’s outsourcing and workforce management services, ensuring that personnel deployed to clients are well placed, supported and compliant, that service levels are met, and that the service grows profitably.

Key Duties and Responsibilities

Service delivery and client management

• Lead day-to-day delivery of outsourcing and workforce contracts to agreed service levels (SLAs).
• Act as the main operational contact for clients; hold regular service reviews and resolve concerns promptly.
• Manage onboarding of new clients, including transition planning and start-up staffing.
• Support the commercial team with proposals, pricing inputs and renewals.

Workforce planning and deployment

• Forecast client staffing needs and plan workforce supply.
• Work with HR on sourcing, screening, onboarding and deployment; maintain a pool of ready talent.
• Manage schedules, attendance, replacements, redeployment and exits to avoid service gaps.
• Maintain accurate workforce records and personnel files.

Compliance, governance and risk

• Ensure engagements comply with labour law, statutory obligations (such as tax, pension and employee compensation) and client contract terms.
• Maintain standard operating procedures and audit-ready contract files.
• Maintain a risk log; handle incidents, grievances and disciplinary matters fairly and in line with policy.

Payroll, billing and cost control

• Provide accurate and timely payroll inputs to Finance.
• Support timely client invoicing and reconciliations.
• Monitor cost and margin on each contract and recommend corrective action.

Team leadership and improvement

• Lead, coach and develop the operations team; set performance expectations for supervisors and deployed staff.
• Promote staff welfare, health and safety.
• Prepare monthly dashboards for management; improve processes, templates and systems.