Operations & E-commerce Executive at VMAX Tea & Coffee Ltd

Job Responsibilities

• Daily record-keeping and tracking of influencer marketing data, promotional campaign performance, and in-store promotional code redemptions.
• Handle customer inquiries, customer service, and order processing through WhatsApp.
• Track e-commerce platform orders, coordinate order fulfillment, and prepare weekly operational reports.
• Manage the daily operations of the company's official social media accounts, including content updates, customer interactions, and account maintenance.
• Communicate and coordinate with external e-commerce clients and business partners, including initial business discussions and commercial negotiations.
• Monitor social media account performance and assist in optimizing TikTok content operations.
• Coordinate with the marketing, influencer, and store operations teams to ensure smooth execution of promotional campaigns.

Job Requirements

• University graduate with strong English communication and writing skills.
• Proficient in Microsoft Excel, including data entry, organization, and basic reporting.
• Candidates originally from Lagos or with good knowledge of the Lagos market are preferred.
• Strong communication, coordination, and customer service skills.
• Previous experience in business operations, e-commerce, sales support, or customer service is preferred.
• Good understanding of TikTok account operations, short-form video content, and social media engagement.
• Detail-oriented, responsible, proactive, and capable of handling multiple tasks.

Preferred Qualifications

• Experience managing WhatsApp Business accounts and online customer orders.
• Experience with e-commerce platforms or online retail operations.
• Familiarity with TikTok, Instagram, and other social media platforms.
• Experience working with influencers, marketing agencies, or FMCG brands.