Digital Sales & Fulfillment Coordinator at Lucky Fibres Limited

Role Overview

• We’re looking for a tech-savvy, energetic, and detail-oriented individual to join our team as a Digital Sales & Fulfillment Coordinator.
• This role is perfect for someone who understands how online orders work, can navigate multiple social media platforms, coordinate with the fulfillment team, and engage directly with customers to ensure a smooth end-to-end e-commerce experience.

Key Responsibilities

• Sort and manage online orders from confirmation to packaging and delivery.
• Coordinate with the team arranging orders and ensure timely dispatch of items.
• Respond to customer inquiries via email, phone calls, or chat, resolving basic concerns or escalating as needed.
• Send order confirmations and delivery updates via WhatsApp, SMS, email, or calls.
• Maintain accurate records of orders, stock levels, and delivery status.
• Use social media platforms (Instagram, WhatsApp, Facebook, etc.) to support order flow and communication.
• Assist in uploading products to the e-commerce site (images, prices, and basic descriptions).
• Handle simple administrative duties such as email communication, light stock checks, and customer feedback tracking.
• Monitor comments and DMs on social platforms and flag or respond to customer questions.

Requirements

• Minimum of OND or Bachelor's Degree.
• At least 1 year of experience in customer service, e-commerce, or sales support.
• Strong familiarity with Instagram, Facebook, WhatsApp Business, or online selling platforms.
• Must be digitally smart and organized — able to track orders and update records without confusion.
• Good communication skills — able to send basic emails, make follow-up calls, and write simple messages to customers.
• Must be proactive, fast-moving, and solutions-oriented.

Preferred Qualities:

• Female candidate (to support gender balance on our team).
• Passionate about online business and digital selling.
• Comfortable using social platforms professionally.
• Fast learner with a proactive, hands-on attitude.
• Positive personality and good team player